Need help determining device ID
Hello, I need help determining the device id of my phone so I can re-connect the sync from my phone to a duplicate recents album. My phone has begun re-syncing all photos to a duplicate album after upgrading to iOS 18.2.
27 Replies
:wave: Hey @octotron15,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.
Successfully submitted, a tag has been added to inform contributors. :white_check_mark:Hello, let's do this
Can you take a new photo, then select it and upload it to your Immich instance?
then from the web interface, select that photo to view
Then you can change the URL to
http://your-ip:2283/api/assets/<asset-id>
so in my case it looks like this /api/assets/107381d9-5a2c-494e-a7f8-4b5098fd4ce8
From there you can search for deviceId, note that down
then do the same for a photo that was uploaded previously
check to make sure that the deviceId value between the two assets is differentThis is super weird. I've checked and the deviceID is the same in both recents albums across every picture or video I've checked. Any other ideas? I'm happy to provide any necessary logs, configurations etc.
Can you take a new photo and upload it then check if the newly taken photo has the same deviceId?
I just took a picture, uploaded it via the phone and its still the same ID
Do you mind posting the ids of the one you just took vs the one that were uploaded a while back?
Sure
Sure, this is the ID of the one that was taken about 5 or 6 minutes ago: c2d160c312cd331aa338811a6a2b577e341da7ad501a1d5ae809f952d0bfe4cc
This is the ID of one that was taken and uploaded several days ago before my phone started re-syncing: c2d160c312cd331aa338811a6a2b577e341da7ad501a1d5ae809f952d0bfe4cc
hmm
is there any more details I can share that isn't sensitive to share here?
other ids etc?
I am thinking how can this happen 😅
Can you help me check in the App Settings > Advanced > Duplicate Asset, do you see any count there?
i show 592 duplicate assets in this screen currently.
Can you show the capture of the backup screen again?
Ah can you help me run this
http://localip:2283/api/assets/device/c2d160c312cd331aa338811a6a2b577e341da7ad501a1d5ae809f952d0bfe4cc
see if it returns anythingYes, the total and remainder are both counting down. The first time it all synced, it seemed like the total remained around 16400 and then the remainder went down as the backup went up.
here are screenshots
going to api/assets/device, I see lots of results. Approximately 129 pages if I were to print it to PDF.
okay
so it returns correctly
yeah
no errors
Can you restart the stack with
docker compose down && docker compose pull && docker compose up?
Then re-enter the backup screen again
After that, can you help me grab the mobile app log and share it heresure thing, give me a few min
Thanks, I will follow up this thread in the morning
sorry for the inconvenient
some edge case bug here
no problem, I'll send the logs and check back in the mornign too 🙂
have a great night
Hmm lots of error of getting the files
what the heck there
like the apple database about the files are all corrupted somehow
Yes, weird indeed. They seem fine on the phone itself though
Hmm, do you mind restart the phone?
I’ve tried that 😀
oh man