Video Transcoding Playback in Linux and Firefox
Using V1.123.0 on Firefox on a Linux and/or Windows machine. Transcoded videos do not seem to work at all in either scenario. Unsupported video or corrupt video errors are all I get.
Also noticed that, on a Chrome browser inside of Linux, the videos audio will play but the video will be frozen. All that said, everything works perfectly on the Chrome browser on a Windows Machine. What might be happening here to cause this? I am using the default transcoding settings. I have Immich installed as a a docker on Unraid. I have tried a few additional transcoding settings all of which made no change.
Also noticed that, on a Chrome browser inside of Linux, the videos audio will play but the video will be frozen. All that said, everything works perfectly on the Chrome browser on a Windows Machine. What might be happening here to cause this? I am using the default transcoding settings. I have Immich installed as a a docker on Unraid. I have tried a few additional transcoding settings all of which made no change.
4 Replies
:wave: Hey @The_Demigorgan,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.
Successfully submitted, a tag has been added to inform contributors. :white_check_mark:It sounds like the transcoding jobs haven’t finished. Can you check the job panel if there are any active jobs? If not, then maybe they got lost if you recreated the redis container at some point. If that’s the case, try clicking “missing” next to “transcode videos”
No active jobs when checked. Clicked missing and now there are over 1000 waiting Transcode Videos task. Will let that do its thing and see what happens. Is there a way to see progress of active task anywhere?
If you set the log level to debug, it will print out progress and estimated time. But it’ll only take effect as of the next transcoding job (not the one running right now)