Empty folders
Something is odd, my thumbnails and encoded videos folders are empty even.
Please see below for my docker compose and env
Docker compose
https://pastebin.com/DRcVKYE7
Env
https://pastebin.com/JNn2qGVk
THUMBS_LOCATION=/nvme/thumbs/
PROFILE_LOCATION=/nvme/profile/
ENCODED_VIDEO_LOCATION=/nvme/encoded-video
Those three are empty, but I can see that I have thumbnails, also I can seen in log that video encoding is working on the videos and there are no errors. Then my question, where are they then?
Pastebin
WARNING: Make sure to use the docker-compose.yml of the current ...
Pastebin.com is the number one paste tool since 2002. Pastebin is a website where you can store text online for a set period of time.
Pastebin
DB_DATA_LOCATION=/app/immich/UPLOAD_LOCATION=/qnap/data/immichTHUMB...
Pastebin.com is the number one paste tool since 2002. Pastebin is a website where you can store text online for a set period of time.
20 Replies
:wave: Hey @Joloxx9,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.
Successfully submitted, a tag has been added to inform contributors. :white_check_mark:Immich got qot an access to the file
Can you capture the screenshots of video encoding option?
This is a log let me take a screenshot
Sorry cant see option to change back to english on the website
You can change it from the user settings page 😁
Ok one sec
What do you mean it’s empty ..? I see a folder right there
I was under impression that in video encoded I should have video files? Also there should be thumbnails in thumb folder, unless I am wrong?
I don’t understand your question
Have you explored the folder??
You say the “folder is empty” , this is clearly not true
Yes I did there is nothing but one hidden file
There’s a folder called e4499…?
Hmm
Please run this command:
find /nvme/encoded-videoI will, once I am back at home
30 min
Can't work on the phone lol
ok I can see everything now, how is it possible that when I check it on the nas itself(to check how much space they take) i see empty folders?
You’re not using the NAS for thumbs right? So why would they be there
My configuration NAS(HDD - photos, NVME - cache thumbs, encoded videos) - server with immich(nvme with database)
hence why I can see folder with thumbs on my NAS 🙂
DB_DATA_LOCATION=/app/immich/ SERVER-NVME
UPLOAD_LOCATION=/qnap/data/immich NAS - HDD
THUMBS_LOCATION=/nvme/thumbs/ NAS-NVME
PROFILE_LOCATION=/nvme/profile/ NAS-NVME
ENCODED_VIDEO_LOCATION=/nvme/encoded-video/ NAS-NVME