Immich•13mo ago

Restoring from Trash, can't find files on device folder

My phone is completely backed up to immich server. I deleted a photo from my immich app and allowed it to delete the photo.
I then went in trash and restored it. The file which was earlier present in DCIM/XXXXXX.jpeg folder of my android device, after restoring - it didn't come back there. Is this expected behaviour?

Immich•12/25/24, 8:21 AM

:wave: Hey @ayushbaheti,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.

References

Container Logs:
```
docker compose logs
```
```
docker compose logs
```
docs
Container Status:
```
docker ps -a
```
```
docker ps -a
```
docs
Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA

Immich•12/25/24, 8:21 AM

Checklist

I have...

:ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
:ballot_box_with_check: read applicable release notes.
:ballot_box_with_check: reviewed the FAQs for known issues.
:ballot_box_with_check: reviewed Github for known issues.
:ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
:blue_square: uploaded the relevant information (see below).
:ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

Your docker-compose.yml and .env files.
Logs from all the containers and their status (see above).
All the troubleshooting steps you've tried so far.
Any recent changes you've made to Immich or your system.
Details about your system (both software/OS and hardware).
Details about your storage (filesystems, type of disks, output of commands like
```
fdisk -l
```
```
fdisk -l
```
and
```
df -h
```
```
df -h
```
).
The version of the Immich server, mobile app, and other relevant pieces.
Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the

/close

/close

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ayushOP•12/25/24, 8:34 AM

Also, when I delete any image from my web (Laptop), it gets deleted from immich app's view on my phone and even if I go and empty the trash from phone. The original file still is there in the phone. How to delete that as well?
I can even see the file in my phone's gallery

bo0tzz•12/25/24, 10:47 AM

This is all working as expected currently

Mraedis•12/25/24, 11:09 AM

To further clarify: Immich gives you the option to delete on the phone itself only when on the app, and when the photo originated on that phone.

Deleting/restoring from the immich server is by itself unrelated to anything on the phone, it's just that the delete option on the phone is grouped for convenience's sake

Restoring from Trash, can't find files on device folder

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