new users can't log into immich on umbrel
Hi. I've set up Immich on my Umbrel Home and it works perfectly for me. I am now trying to add my kids as users so they can store pics and free up space on their iPhones. I've added them just fine, on the server, but when they try log in on the mobile app they get the error 'app major version is not compatible with the server'. Both server version and mobile version are updated to V1.123. I'm sure I'm missing something simple but I just can't get it to work.
11 Replies
:wave: Hey @Deadlock,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
2. :blue_square: read applicable release notes.
3. :blue_square: reviewed the FAQs for known issues.
4. :blue_square: reviewed Github for known issues.
5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: uploaded the relevant information (see below).
7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.Does it work on your own phone?
And what URL are you using to connect to the server
Yes. it works on my own phone. I'm using the same URL for my daughters phone as my phone
Whats the URL youre using and what happens when you use that URL in the mobile browser?
Please include screenshots, from both phones, browser and app (4 total)
The first picture looks like Umbrel is doing proxy auth, i.e. an additional auth/login process before the actual application. The Immich app does not support that
Okay, thanks. I guess an standard linux distro will work better
That's generally the case, yes. If you can just disable that it also works though
Hmm, not sure how to do that.
Sorry, not many here uses umbrel so I would reach out to them for that
Will do, cheers