Update linked phone number
Hi, I need help updating the phone number linked to my account. Unfortunately, I no longer have access to the number currently associated with it, which is also used for verification. I log in using my email and X.
I've recently returned to the game after a long time, and I noticed one of the requirements is to log in x/15 days in the past. I’m happy to wait, but I’m unsure how to proceed with updating my phone number.
#questions
I've recently returned to the game after a long time, and I noticed one of the requirements is to log in x/15 days in the past. I’m happy to wait, but I’m unsure how to proceed with updating my phone number.
#questions
Solution
Hello, @Marshal! Before you can change your phone number, you'll need to make sure that you meet the following requirements:
- You have used the current device to log in for 15 days or more in the last month.
- The current mobile number has been linked for 7 days.
- Verify with your already linked phone number
You need to log in continuously for 15 days on the same device to be eligible for the change. If you log in with other devices during this period, the duration will be reset.
If you have lost access to your current linked phone number, we recommend that you first try to recover it by contacting your provider. If you still require further assistance, please reach out to the customer service through in-game.
- You have used the current device to log in for 15 days or more in the last month.
- The current mobile number has been linked for 7 days.
- Verify with your already linked phone number
You need to log in continuously for 15 days on the same device to be eligible for the change. If you log in with other devices during this period, the duration will be reset.
If you have lost access to your current linked phone number, we recommend that you first try to recover it by contacting your provider. If you still require further assistance, please reach out to the customer service through in-game.
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