A player is getting kicked

I have one player from Alaska that's having issues with getting kicked. I do use Terraform and he's lagging and getting kicked when exploring new areas. He lowered his render distance and he said it prolongs the issue. Is there anything I can do on my side to help mitigate these issues he's having?
Here's his specs:
specs:
12th Gen Intel(R) Core(TM) i7-12700KF 3.60 GHz ram 32.0 GB

The error he's getting when being kicked:
Internal Exception: java.net.Socket.Exception: Connection reset
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