One video file won't back up
One specific video will not backup, it coniutes to get stuck on 100% and wont complete. I have force quit and restarted the android app, made sure the server was up to date. Have tried restarting both to see if resolves. Videos taken after the one in question upload just fine.
21 Replies
:wave: Hey @TheMarf,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: uploaded the relevant information (see below).
7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
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Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.I am adding client_max_body_size 50000M; to nginx just to make sure
Are you using cloudflare proxy/tunnel?
immich exposed via nginx, iirc i have something with cloudflare
aadded, still stuck on 100%
If you’re using cloidflare tunnel or proxy they have a 100MB limit
not using cloudflare for tunnel, just nginx
Please post a screenshot of the immich entry on CloudFlare DNS dashboard
and shouldnt that be resolved by having immich use local ip when on home network?
The orange cloud is turned on which means you are subject to the limit
If you’re using local IP, sure. I think it’s rather clear here that’s not happening though
i have the auto url switching enabled in the app
so if thats not the case then im pretty unclear what the issue is
You probably don’t have it setup properly then
Seemed pretty straightforward to setup?
Immich doesn’t support https, so no
Whatever url you use there needs to match exactly what works on your mobile browser
man i sure love getting snarky responses when asking for help and trying to work thru the relevant steps listed
removing the s resolved
This thread has been closed. To re-open, use the button below.
You’re giving us limited info (including not even showing the local IP, which is 100% not private info), so I’m not sure what you expect
did you ask for additional info?
I gave you as much info as I can from what you shared
AND I solved the issue. Lol
if you need more info ask questions then man
you came across as a dick
i was working thru the FAQ n shit as instructed by the bot
and was still met with snark
"hey man you might not have local setup correctly"
instead of "i think its rather clear thats not whats happening"