Unable to connect to server on all my devices
I am really new to self hosting and I am really liking Immich so far, but last night I was trying to look at photos on my phone when I noticed it showed the server wasn't online. So I went to go check my server and everything looks good, everything is up to date on all my devices including my server but I still can't access it. I tried a reinstall on my phone and it said server is not reachable. I did notice my ip address on my server changed so i feel like that might be the problem and I do have pihole setup on a different server. I am not sure what could be the problem and if anyone can help me I will be happy to learn what steps I need to do so this can't happen again.
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:wave: Hey @Ben,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
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I have...
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2. :blue_square: read applicable release notes.
3. :blue_square: reviewed the FAQs for known issues.
4. :blue_square: reviewed Github for known issues.
5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
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Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
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High performance self-hosted photo and video management solution. - Issues · immich-app/immich
Your IP will need to remain constant on the server. Maybe add a dhcp reservation for it in your router
How can I add a dhcp reservation?
I'd suggest googling
your router model number DHCP reservationSo that's all I need to do?
Yep
You can also add a static IP for it but then you need to know what's inside of the DHCP range and what's not. And what's in the right range.
A dhcp reservation is less likely to let you screw it up with limited knowledge
So do I just put the ip address on my server to the DHCP reservation?
Not sure what you mean. Each router also has a different interface so the how changes slightly by model. Generally it's bound by mac address though
Sorry I read the guide wrong, I have Spectrum internet and I went to the app and all I found was Ip reservations, is that the same thing?
Likely, yes. Feel free to share a screenshot if you want
Yep looks right
Okay that’s all that I needed to do?
Yep. Then update the ip address if needed on all devices now
how do I do that?
Does the app let you change the IP address or not?
well I tried to connect on my phone since I reinstalled but it says server not reachable. I'm doing something wrong I feel like
Are you able to change the IP address of the PC to the old one here?
I doesn't seem like it, I'm trying to and It's not doing anything
What do you mean, you're able to assign it a specific IP address?
If so, then update it to the old IP address, and then reboot the pc
How do I update it to the old ip address?
Not sure if you can. Depends on what the app allows. If not then you need to sign out of immich on devices and then sign back in
Everything seems to be working again, I can't thank you enough
Just to confirm, unplug the spectrum box, turn off the PC, then turn on the spectrum box, wait 5 min, and turn the PC back on. Hopefully everything still works
okay I'll go and try that, I still cant access through my phone but maybe doing that will fix it
You'll need to sign out and back into immich on your phone
Do that first
So that a restart of the server doesn't cause this issue again
it's saying server is not reachable
You'll need to use the new ip address on the server
I still got server not reachable should I try a reinstall of the app?
Shouldn't need to. How is it accessible otherwise?
I can access my photos via ipad but not on my iphone
Same login info on the iPad?
Did the iPhone work before?
Yes
I keep getting errors every time I try on my iPhone
So it never worked?
I guess not i thought it was
Might be some setting in the phone's wifi then. I'm not an iPhone user so I can't help with specifics
Yeah could be because its working on my ipad but not my iphone
Can you try restarting the iPhone?
okay Ill try that
That fixed it, thank you so much!
awesome. Now might be a good time to do this and ensure it still works afterwards
Okay I'll do that right now I cant thank you enough for helping me
No problem! Enjoy!