Upload issue from android app
Hi,
I'm trying to use the app's backup to server feature, from a selected album on my android device, and the uploads never complete.
Since I didn't use this feature before (for now, I only use external libraries), I can't tell if this a new issue of it never worked on my device.
So i just added a couple of pictures to the album on the phone, and started backup. The upload progress bar seems to show that all files are transferred, but then t gets stuck at 100% and nothing more happens.
The error message on mobile app is :
PlatformDispatcher - Catch all
Bad state: Unable to fetch properties for path -1556912457
Samsung Galaxy S9, Android 10
Mobile app 1.124.0 build 173
Server 1.124.2 : docker on Synology NAS running server + redis + postgres / docker on Ubuntu server 22.04.5 running ML
15 Replies
:wave: Hey @larry.fr,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJAChecklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like
fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
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Mobile app stack trace :
Nothing special in container log (just after fresh restart) :
compose file (on Synology), with this .env :
and one last detail, if that matters :
the immich server (on Synology) is accessed through a docker nginx reverse proxy sitting on the other Ubuntu server (web sockets open)
oh, and I just checked and noticed the redis image version was not up to date in my yml, I chenged it but issue remains.
Does uploading work from the web?
good question, didn't think about testing this.
no, it doesn't work either.
where can I find corresponding log entries ?
(logging is on, level is 'log', but I don't see anything in the container log. Is it elsewhere ?)
error means 'unable to upload file'
FWIW, access to upload location seems OK, since I can see all subfolders, and hidden .immich files
Please try connecting directly to the port, without the reverse proxy, as well
yeah, wait a minute, I just thought about checking reverse proxy logs, and I get a 'body too large' error...
was sure to have properly configured this back then, but I probably missed something
https://immich.app/docs/administration/reverse-proxy/
You need the max body size settings as shown in the docs
yes, that's what was missing, and actually I had an "over-convoluted" nginx config (because I kind of lazily migrated from another set-up), and the body size setting was not enforced.
I re-configured everything from scratch, and it's all working now (from web and mobile app).
Thanks for your help and sorry for the misconfiguration on my side.
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