I
Immich4mo ago
d1m2k_

Immich + editing photos using native phone app

Hi! I have a problem in the following usage scenario: I go out and do a series of photos on my iPhone When I get back home, those photos are automatically synced to immich (backgroud, without launching the app). So far so good... I do some edits using a native iOS photo viewer - mostly crops and some alignments After a while (after another instance of background sync, or sometimes manual sync) I load the app and see the following state: an edited photo appears in two instances: one with a crossed cloud icon (not synced to cloud), another with empty cloud icon (synced but not on the device) - see screenshot attached Both are the same and both are after edit. How can I leave one edited version with "checked cloud" icon? And most of all do this automatically. Using "sync to cloud" button on a photo with crossed cloud icon does nothing. It tells me "upload ok", but nothing changes - there are still two instances of this photo with the same icons. Using "download" button on a photo with empty cloud icon creates a second instance of the same photo on my phone. So it's not a great way to deal with this problem. To be clear, this does not happen always, sometimes there's only one version as intended. But I can't seem to understand what leads to this outcome. I understand that probably Immich would want me to edit directly in the immich app, but honestly native iOS app is way better in this and after latests updates got lots of new AI features so it's hard to stop using it for quick editing.
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4 Replies
Immich
Immich4mo ago
:wave: Hey @d1m2k_, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Immich
Immich4mo ago
Checklist I have... 1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time). 2. :blue_square: read applicable release notes. 3. :blue_square: reviewed the FAQs for known issues. 4. :blue_square: reviewed Github for known issues. 5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy). 6. :blue_square: uploaded the relevant information (see below). 7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed.
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Issues · immich-app/immich
High performance self-hosted photo and video management solution. - Issues · immich-app/immich
Mraedis
Mraedis4mo ago
Immich matches images with the content already uploaded through a hash, if you edit the picture then that's a new image as far as immich is concerned So for now, there is no way to tell immich this is the same picture. Best you could do for your usecase is deleting the original and replacing it
d1m2k_
d1m2k_OP4mo ago
But there is now "original" on immich server, there is an edited version and non-edited gets deleted somehow if I delete the "empty cloud icon" version I'm left with a "crossed cloud icon" one which still won't do anything when I try to do a manual upload. So Immich is like "yeah you've deleted this photo already and I won't back it up again for you, sorry" does this "upload to server" feature even work? any time I tried it in the past - it almost never did anything, except when auto upload is off and i didn't do manual and just straight forward upload a new photo using this option Seems like this feature has issues when the photo did exist on the server before

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