Account got hack
I quit the game about 1-2 years ago and just came back. Now I think someone hacked into my account because all my login information is gone and now I can't log in anymore. Is it possible for me to get my account back?
Solution
Hello. :r_pengwave: Please contact the in-game customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
Please note that an unsuccessful account recovery claim may result from providing insufficient or incorrect information or attempting to submit the request from an unfamiliar device. We recommend submitting the in-game account recovery request from a device you frequently use to log into your PUBG MOBILE account, and ensure you provide the in-game customer service with all the required and accurate information.
If you are not satisfied with the results after receiving a response, you may submit a support request through official support subreddit with your numeric user identification and a detailed description of the issue.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
Please note that an unsuccessful account recovery claim may result from providing insufficient or incorrect information or attempting to submit the request from an unfamiliar device. We recommend submitting the in-game account recovery request from a device you frequently use to log into your PUBG MOBILE account, and ensure you provide the in-game customer service with all the required and accurate information.
If you are not satisfied with the results after receiving a response, you may submit a support request through official support subreddit with your numeric user identification and a detailed description of the issue.
Reddit
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
Similar Threads
Was this page helpful?
