Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
:ballot_box_with_check: reviewed the FAQs for known issues.
:ballot_box_with_check: reviewed Github for known issues.
:ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
:ballot_box_with_check: uploaded the relevant information (see below).
:ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
Your docker-compose.yml and .env files.
Logs from all the containers and their status (see above).
All the troubleshooting steps you've tried so far.
Any recent changes you've made to Immich or your system.
Details about your system (both software/OS and hardware).
Details about your storage (filesystems, type of disks, output of commands like
fdisk -l
fdisk -l
and
df -h
df -h
).
The version of the Immich server, mobile app, and other relevant pieces.
Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;)
Hey I got back from holidays, So ok I updated docker and docker-compose, so now I do not have this error anymore, but I can't launch the immich server because of the port not available, how can I see which one can I use, or how I have to open a port ?
It was the fact that the files were on an ntfs hdd, I moved them on my SSD it's ok as for the launch of the container, but I still can't access the local url, I really don't understand what's the problem... Here's my docker-compose and .env files
I also just tried to use the android app but keeps saying server is not reachable ? Is that normal ? when I use my mobile browser with the same address it's working fine, but I would like to use the app as the interface will be of course better