Immich•4mo ago

Immich web application not showing assets anymore

I've checked the postgres database. It's all working properly (data is in there), folders containing the right assets and no errors in docker logs. But for some reason the Immich web application is not showing any assets anymore.

29 Replies

Immich•4mo ago

:wave: Hey @Wazowski, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA

Immich•4mo ago

Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time). 2. :ballot_box_with_check: read applicable release notes. 3. :ballot_box_with_check: reviewed the FAQs for known issues. 4. :ballot_box_with_check: reviewed Github for known issues. 5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy). 6. :ballot_box_with_check: uploaded the relevant information (see below). 7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed.

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Issues · immich-app/immich

High performance self-hosted photo and video management solution. - Issues · immich-app/immich

WazowskiOP•4mo ago

Also tested the API endpoints and they are just returning the right data So only the web application that shows nothing

Alex Tran•4mo ago

Maybe doulbe check the URL? 😄 or see if you are sign in to the right user

WazowskiOP•4mo ago

Yeah pretty sure. Two reasons, the API key what I tested is from the user I logged in into the web application. And 2nd I've only one user Database also showing everything just fine And on the filesystem all the thumbs and uploads are present

Alex Tran•4mo ago

can you put this in the browser after 2283? so http://ip:2283/api/timeline/buckets?size=MONTH

WazowskiOP•4mo ago

Result:

[
  {
    "count": 1,
    "timeBucket": "2023-11-01T00:00:00.000Z"
  },
  {
    "count": 4,
    "timeBucket": "2023-10-01T00:00:00.000Z"
  },
  {
    "count": 1,
    "timeBucket": "2023-08-01T00:00:00.000Z"
  },
  {
    "count": 27,
    "timeBucket": "2023-07-01T00:00:00.000Z"
  },
  {
    "count": 18,
    "timeBucket": "2023-06-01T00:00:00.000Z"
  },
  {
    "count": 46,
    "timeBucket": "2023-05-01T00:00:00.000Z"
  },
  {
    "count": 25,
    "timeBucket": "2023-04-01T00:00:00.000Z"
  },
  {
    "count": 4,
    "timeBucket": "2023-03-01T00:00:00.000Z"
  },
  {
    "count": 1,
    "timeBucket": "2023-02-01T00:00:00.000Z"
  },
  {
    "count": 7,
    "timeBucket": "2022-12-01T00:00:00.000Z"
  },
  {
    "count": 2,
    "timeBucket": "2022-11-01T00:00:00.000Z"
  },
  {
    "count": 3,
    "timeBucket": "2022-10-01T00:00:00.000Z"
  },
  {
    "count": 1,
    "timeBucket": "2022-09-01T00:00:00.000Z"
  },
  {
    "count": 1,
    "timeBucket": "2022-03-01T00:00:00.000Z"
  },
  {
    "count": 1,
    "timeBucket": "2021-10-01T00:00:00.000Z"
  },
  {
    "count": 7,
    "timeBucket": "2021-09-01T00:00:00.000Z"
  },
  {
    "count": 1,
    "timeBucket": "2021-07-01T00:00:00.000Z"
  },
  {
    "count": 9,
    "timeBucket": "2021-06-01T00:00:00.000Z"
  },
  {
    "count": 2,
    "timeBucket": "2021-03-01T00:00:00.000Z"
  },
  {
    "count": 3,
    "timeBucket": "2021-02-01T00:00:00.000Z"
  },
  {
    "count": 2,
    "timeBucket": "2020-11-01T00:00:00.000Z"
  },
  {
    "count": 3,
    "timeBucket": "2020-09-01T00:00:00.000Z"
  },
  {
    "count": 20,
    "timeBucket": "2020-08-01T00:00:00.000Z"
  },
  {
    "count": 22,
    "timeBucket": "2020-07-01T00:00:00.000Z"
  },
  {
    "count": 16,
    "timeBucket": "2020-06-01T00:00:00.000Z"
  },
  {
    "count": 1,
    "timeBucket": "2020-01-01T00:00:00.000Z"
  },
  {
    "count": 1,
    "timeBucket": "2019-12-01T00:00:00.000Z"
  },
  {
    "count": 3,
    "timeBucket": "2019-11-01T00:00:00.000Z"
  ...
]

[
  {
    "count": 1,
    "timeBucket": "2023-11-01T00:00:00.000Z"
  },
  {
    "count": 4,
    "timeBucket": "2023-10-01T00:00:00.000Z"
  },
  {
    "count": 1,
    "timeBucket": "2023-08-01T00:00:00.000Z"
  },
  {
    "count": 27,
    "timeBucket": "2023-07-01T00:00:00.000Z"
  },
  {
    "count": 18,
    "timeBucket": "2023-06-01T00:00:00.000Z"
  },
  {
    "count": 46,
    "timeBucket": "2023-05-01T00:00:00.000Z"
  },
  {
    "count": 25,
    "timeBucket": "2023-04-01T00:00:00.000Z"
  },
  {
    "count": 4,
    "timeBucket": "2023-03-01T00:00:00.000Z"
  },
  {
    "count": 1,
    "timeBucket": "2023-02-01T00:00:00.000Z"
  },
  {
    "count": 7,
    "timeBucket": "2022-12-01T00:00:00.000Z"
  },
  {
    "count": 2,
    "timeBucket": "2022-11-01T00:00:00.000Z"
  },
  {
    "count": 3,
    "timeBucket": "2022-10-01T00:00:00.000Z"
  },
  {
    "count": 1,
    "timeBucket": "2022-09-01T00:00:00.000Z"
  },
  {
    "count": 1,
    "timeBucket": "2022-03-01T00:00:00.000Z"
  },
  {
    "count": 1,
    "timeBucket": "2021-10-01T00:00:00.000Z"
  },
  {
    "count": 7,
    "timeBucket": "2021-09-01T00:00:00.000Z"
  },
  {
    "count": 1,
    "timeBucket": "2021-07-01T00:00:00.000Z"
  },
  {
    "count": 9,
    "timeBucket": "2021-06-01T00:00:00.000Z"
  },
  {
    "count": 2,
    "timeBucket": "2021-03-01T00:00:00.000Z"
  },
  {
    "count": 3,
    "timeBucket": "2021-02-01T00:00:00.000Z"
  },
  {
    "count": 2,
    "timeBucket": "2020-11-01T00:00:00.000Z"
  },
  {
    "count": 3,
    "timeBucket": "2020-09-01T00:00:00.000Z"
  },
  {
    "count": 20,
    "timeBucket": "2020-08-01T00:00:00.000Z"
  },
  {
    "count": 22,
    "timeBucket": "2020-07-01T00:00:00.000Z"
  },
  {
    "count": 16,
    "timeBucket": "2020-06-01T00:00:00.000Z"
  },
  {
    "count": 1,
    "timeBucket": "2020-01-01T00:00:00.000Z"
  },
  {
    "count": 1,
    "timeBucket": "2019-12-01T00:00:00.000Z"
  },
  {
    "count": 3,
    "timeBucket": "2019-11-01T00:00:00.000Z"
  ...
]

Alex Tran•4mo ago

does it look correct that you only have media upto 2023 for this account? and can you look in the browser's console as well? See if there is any error

WazowskiOP•4mo ago

does it look correct that you only have media upto 2023 for this account? No it's not. Also media from 2024 and even 2025 should be in there. *and can you look in the browser's console as well? See if there is any error * All requests have status 200 and no messages in the browser's console

Alex Tran•4mo ago

looks like something is not right with your instance where are you running the server?

WazowskiOP•4mo ago

Local network. Everything was running properly until this evening. Maybe good to know that all the media is coming from external libraries (folders on the server). So no uploads

Alex Tran•4mo ago

what is the server IP? can you confirm that you are using the correct IP? and also confirm that you are singing in as the correct user if you can please share the screenshot to double check also please check the trash page

WazowskiOP•4mo ago

also please check the trash page Omg! All the media is inside there! Any idea how this is possible?

Alex Tran•4mo ago

yep, you external mount got unmounted at some point you can go to the library settings page and scan the library to get them repopulated when the mount is properly mounted of course

WazowskiOP•4mo ago

Yeah the drive is mounted correctly now. I've to say that I had to reboot the pi because of a mount problem so it all makes sense now. So to fix rescan the libs? And not "restore all" from the trash?

Alex Tran•4mo ago

yes, rescan the libs

WazowskiOP•4mo ago

And will my albums, persons etc. than be back to normal (idk but maybe the assets get other id's?)

Alex Tran•4mo ago

yeah everything will be back in normal it should be processed very quickly it will check with the database if the path exist then it will flip a flag in the database

WazowskiOP•4mo ago

@Alex Tran I wanna thank you! Everything back to normal. Have to find out why the drive was somewhoe unmounted, but fortunately there is nothing wrong inside the Immich container(s)

Alex Tran•4mo ago

Are you using a USB drive?

WazowskiOP•4mo ago

Yeah. Sata to usb adapter With a Sata SSD Can that be a problem?

bo0tzz•4mo ago

Those can be pretty unreliable

WazowskiOP•4mo ago

Setup I'm using at the moment:

WazowskiOP•4mo ago

It's the Raspberry Pi 4 model B

bo0tzz•4mo ago

That's probably the best you can manage with that. Tbh if you have the option I'd recommend (eventually) upgrading to an actual computer that can connect all those directly through sata

WazowskiOP•4mo ago

Good to know. How do you think about mini PCs?

bo0tzz•4mo ago

They are quite nice, but might not physically fit your disks

Mraedis•4mo ago

soon ™️ https://www.jeffgeerling.com/blog/2024/radxas-sata-hat-makes-compact-pi-5-nas all native pcie

bo0tzz•4mo ago

Huh neat That actually seems somewhat compelling as an offsite backup node to stuff in friends' closets etc

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Immich web application not showing assets anymore

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