Upload Path Error Causing Thumbnail Generation Failure
My English skills are not very good.
This description was translated by AI.
The issue appears to be related to an incorrect upload path. Files are being uploaded to an unexpected location (e.g.,
upload/upload/...) instead of the intended directory structure. Additionally, the uploaded files are not following the specified naming conventions.
As a result, the system fails to generate thumbnails for these files, likely because the unexpected path and file names do not align with the application's handling logic.
6 Replies
:wave: Hey @Torin,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJAChecklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
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- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
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I would like to add that if I use the desktop browser version to upload files and increase the number of files uploaded simultaneously, this issue is also likely to occur.
What you've posted now is only an LLM's bad guess at things, we can't do anything with that. You need to post an actual description of the problem you're experiencing, as well as the info the bot asked for
I think I solved it
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I think this is similar to the existing path, immich will move the file to /upload/library after processing the naming