Immich•4mo ago

how to reload all thumbnais without getting a server Error

Ever since I have been running Immich on my Synology NAS as I've been constantly loading stuff into the library, I always get the "Error Downloading Image" icon which has to be fixed by clicking " Refresh thumbnail" When I try to select all of them, I get this error How can i fix this?

13 Replies

Immich•4mo ago

:wave: Hey @FullMetalJuggernaut, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA

Immich•4mo ago

Checklist I have... 1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time). 2. :blue_square: read applicable release notes. 3. :blue_square: reviewed the FAQs for known issues. 4. :blue_square: reviewed Github for known issues. 5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy). 6. :blue_square: uploaded the relevant information (see below). 7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed.

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High performance self-hosted photo and video management solution. - Issues · immich-app/immich

Alex Tran•4mo ago

Can you check the server log, it will give us more info of what is going on

FullMetalJuggernautOP•4mo ago

I will post it when I get back to my pc okay ere's one of the many examples that had said issue "

[Nest] 7  - 01/14/2025, 6:16:01 PM   ERROR [Microservices:JobService] Unable to run job handler (thumbnailGeneration/generate-thumbnails): Error: Input file is missing: /mnt/media/my_photos/Dropbox/Drawing Refrences/Easy Tips for Drawing Eyes _ Art Rocket_files/0024_002.jpg
[Nest] 7  - 01/14/2025, 6:16:01 PM   ERROR [Microservices:JobService] Error: Input file is missing: /mnt/media/my_photos/Dropbox/Drawing Refrences/Easy Tips for Drawing Eyes _ Art Rocket_files/0024_002.jpg
    at Sharp.toBuffer (/usr/src/app/node_modules/sharp/lib/output.js:163:17)
    at MediaRepository.decodeImage (/usr/src/app/dist/repositories/media.repository.js:57:68)
    at MediaService.generateImageThumbnails (/usr/src/app/dist/services/media.service.js:161:63)
    at process.processTicksAndRejections (node:internal/process/task_queues:105:5)
    at async MediaService.handleGenerateThumbnails (/usr/src/app/dist/services/media.service.js:111:25)
    at async JobService.onJobStart (/usr/src/app/dist/services/job.service.js:148:28)
    at async EventRepository.onEvent (/usr/src/app/dist/repositories/event.repository.js:134:13)
    at async Worker.processJob (/usr/src/app/node_modules/bullmq/dist/cjs/classes/worker.js:394:28)
    at async Worker.retryIfFailed (/usr/src/app/node_modules/bullmq/dist/cjs/classes/worker.js:581:24)
[Nest] 7  - 01/14/2025, 6:16:01 PM   ERROR [Microservices:JobService] Object:
{
  "id": "046b8041-7224-49a2-8a01-137eb8d7e7e6",
  "source": "upload"
}

[Nest] 7  - 01/14/2025, 6:16:01 PM   ERROR [Microservices:JobService] Unable to run job handler (thumbnailGeneration/generate-thumbnails): Error: Input file is missing: /mnt/media/my_photos/Dropbox/Drawing Refrences/Easy Tips for Drawing Eyes _ Art Rocket_files/0024_002.jpg
[Nest] 7  - 01/14/2025, 6:16:01 PM   ERROR [Microservices:JobService] Error: Input file is missing: /mnt/media/my_photos/Dropbox/Drawing Refrences/Easy Tips for Drawing Eyes _ Art Rocket_files/0024_002.jpg
    at Sharp.toBuffer (/usr/src/app/node_modules/sharp/lib/output.js:163:17)
    at MediaRepository.decodeImage (/usr/src/app/dist/repositories/media.repository.js:57:68)
    at MediaService.generateImageThumbnails (/usr/src/app/dist/services/media.service.js:161:63)
    at process.processTicksAndRejections (node:internal/process/task_queues:105:5)
    at async MediaService.handleGenerateThumbnails (/usr/src/app/dist/services/media.service.js:111:25)
    at async JobService.onJobStart (/usr/src/app/dist/services/job.service.js:148:28)
    at async EventRepository.onEvent (/usr/src/app/dist/repositories/event.repository.js:134:13)
    at async Worker.processJob (/usr/src/app/node_modules/bullmq/dist/cjs/classes/worker.js:394:28)
    at async Worker.retryIfFailed (/usr/src/app/node_modules/bullmq/dist/cjs/classes/worker.js:581:24)
[Nest] 7  - 01/14/2025, 6:16:01 PM   ERROR [Microservices:JobService] Object:
{
  "id": "046b8041-7224-49a2-8a01-137eb8d7e7e6",
  "source": "upload"
}

schuhbacca•4mo ago

Are these photos synced to dropbox? Perhaps they are files that are listed in Windows but aren't actually kept there until you open one?

Alex Tran•4mo ago

Perhaps your mount is not mounted correctly?

Input file is missing:

Input file is missing:

FullMetalJuggernautOP•4mo ago

well some of them are I decided to scan my entire user dolder

schuhbacca•4mo ago

Ughh. I don't think you should be doing that. The folders should be containing only photos I think.

FullMetalJuggernautOP•4mo ago

I got lazy during importing all the files from my other drives Also I set it as rewritable....

schuhbacca•4mo ago

Either way I think it's probably trying to read files from Dropbox that aren't actually present on your system and just have a reference.

FullMetalJuggernautOP•4mo ago

Well it was there previously. Because I was deleting duplicates Could there be a prime optio. J. Immich?

schuhbacca•4mo ago

FullMetalJuggernautOP•4mo ago

prune option Like an option to delete broken picture links in bulk

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