Moving images get counted twice because of JPG and MP4 file

Trying to migrate off of Google Photos and some of the images are "moving" images that have a JPG and a MP4 file associated to them. When I upload them to an album in Immich, the Album will say that there's 18 items but then when I do a select all with CTRL+A, it says 10 items selected. Am I doing something wrong or is there missing metadata to tie the files together? Got to this point following this old migration guide https://github.com/immich-app/immich/discussions/1340. I've tried deleting the files+album and re-uploading but the same occurs. There's also some wonkiness trying to delete them all where I can select all and delete the 10 items it allows me to select but the remaining 8 I have to go to the Trash folder and permanently delete the 10 earlier items to get rid of the remaining 8.
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11 Replies
Immich
Immich4mo ago
:wave: Hey @schang1146, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Immich
Immich4mo ago
Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time). 2. :ballot_box_with_check: read applicable release notes. 3. :ballot_box_with_check: reviewed the FAQs for known issues. 4. :ballot_box_with_check: reviewed Github for known issues. 5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy). 6. :ballot_box_with_check: uploaded the relevant information (see below). 7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed.
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Issues · immich-app/immich
High performance self-hosted photo and video management solution. - Issues · immich-app/immich
schang1146
schang1146OP4mo ago
Release that I'm on
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Immich
Immich4mo ago
Successfully submitted, a tag has been added to inform contributors. :white_check_mark:
schang1146
schang1146OP4mo ago
Sample
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Mraedis
Mraedis4mo ago
Live photos (indicated by the ⏯️ icon) are both a jpg and an mp4 stacked together.
schang1146
schang1146OP4mo ago
Yes but is it not weird that the item counts don't match? - Selecting all = 10 - Album item count = 18
Mraedis
Mraedis4mo ago
Yes that's unfortunate 🙂 but do you need help here or just wanted to report?
schang1146
schang1146OP4mo ago
Oh. I guess I wanted to know if I was doing something wrong or I could make an issue in GitHub if better addressed there. I'd like help if there's a way to make the numbers match.
Mraedis
Mraedis4mo ago
I can't find an existing issue on GH so feel free to make one 🙂
schang1146
schang1146OP4mo ago
Created an issue on GH. Feel free to close/resolve. https://github.com/immich-app/immich/issues/15379 I just figured it out a bit. If I only upload the *.jpg files, there's still an embedded video in those files. Adding the corresponding *.mp4 files screws everything up.

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