Nameserver Cycle of pain

My grandfather purchased a domain for his business from cloudflare, and on his dashboard, it says it needs to change the nameservers. When I go into my dashboard, I can see the domain, when I go to manage domains, its not there. I cant figure out how to change the name servers. It wont let me add them on the DNS record until the current ones are removed, but I dont see any way to do that. PLEASE HELP my uncle was the developer on the site before his passing and i really dont know how to fix this, we cant afford to pay for business support. Thank you in advance for your time.

SSolr My grandfather purchased a domain for his business from cloudflare, and on his d...

Hard@Work•1/15/25, 5:41 PM

So, to confirm, this domain is registered with Cloudflare Registrar?

HHard@Work So, to confirm, this domain is registered with Cloudflare Registrar?

SolrOP•1/15/25, 7:27 PM

Hi! Yes it was purchased with cloudflare, Im not sure if it's registered or not, njtrialconsulting.org is the URL

SSolr Hi! Yes it was purchased with cloudflare, Im not sure if it's registered or not,...

Hard@Work•1/15/25, 7:31 PM

It does appear to be registered, with the following nameservers:

dawn.ns.cloudflare.com
rajeev.ns.cloudflare.com

dawn.ns.cloudflare.com
rajeev.ns.cloudflare.com

Hard@Work•1/15/25, 7:31 PM

Do you have access to the account with those nameservers?

SolrOP•1/15/25, 7:35 PM

So so sorry

HHard@Work It does appear to be registered, with the following nameservers: ``` dawn.ns.clo...

SolrOP•1/15/25, 7:35 PM

The correct url is njtrialconsulting.org

HHard@Work It does appear to be registered, with the following nameservers: ``` dawn.ns.clo...

SolrOP•1/15/25, 7:36 PM

Let me know if you see anything on there

SSolr Let me know if you see anything on there

Hard@Work•1/15/25, 7:45 PM

Yeah, I see hollyholly and ryanryan

HHard@Work Yeah, I see `holly` and `ryan`

SolrOP•1/15/25, 7:45 PM

I know, it needs to be grace and Jay. But when I go to “manage domains” I don’t see anything

SolrOP•1/15/25, 7:46 PM

I can’t see a domain, or name servers. I can’t add the new nameservers without getting rid of the old

SSolr I know, it needs to be grace and Jay. But when I go to “manage domains” I don’t ...

Hard@Work•1/15/25, 7:46 PM

It looks like it is on a different account

Hard@Work•1/15/25, 7:46 PM

So you need access to that account to manage it

SolrOP•1/15/25, 7:46 PM

Oh boy. My grandfather is an old man, there’s no telling how he did this

SolrOP•1/15/25, 7:47 PM

If you are able to message me directly, i’d pay you for your time, this has been such a headache. All started because his site got hacked and he lost most of his business because of it, we’re trying to rebuild the site, it’s all he has

SSolr If you are able to message me directly, i’d pay you for your time, this has been...

Hard@Work•1/15/25, 7:48 PM

Maybe try putting the domain in here, and see if you get an email? https://dash.cloudflare.com/forgot-email

SolrOP•1/15/25, 7:49 PM

Now it’s saying this:

The domain provided isn’t registered on the Internet. This tool only works with active Cloudflare domains. Check for spelling typos or complete the form with a different domain.

SolrOP•1/15/25, 7:49 PM

When I tried to submit that form

SSolr When I tried to submit that form

Hard@Work•1/15/25, 7:50 PM

Seems to work for me with njtrialconsulting.orgnjtrialconsulting.org

Hard@Work•1/15/25, 7:50 PM

See if you get an email?

Hard@Work•1/15/25, 7:50 PM

SolrOP•1/15/25, 7:51 PM

Would you mind sending me the link to that article?

SolrOP•1/15/25, 7:51 PM

I’m waiting for my grandfather to call me back to see if he got it

Hard@Work•1/15/25, 7:51 PM

https://support.cloudflare.com/hc/articles/203471284#12345681

Hard@Work•1/15/25, 7:51 PM

Oh oops, looks like that link is broken

SolrOP•1/15/25, 7:58 PM

Yup! The cloudflare support is the worst support I’ve ever seen so far

SolrOP•1/15/25, 7:59 PM

I really need help figuring this out

SolrOP•1/15/25, 7:59 PM

When you submitted that, did you use the njtrialconsulting.org?

SSolr When you submitted that, did you use the njtrialconsulting.org?

Hard@Work•1/15/25, 8:00 PM

Yes

SolrOP•1/15/25, 8:01 PM

Okay, so hopefully he gets an email. Can I update you in a bit?

SolrOP•1/15/25, 8:02 PM

Thank you so much

SolrOP•1/15/25, 8:13 PM

He didn’t get anything

Laudian•1/15/25, 8:35 PM

If you go to https://dash.cloudflare.com/?to=/:account/domains/, do you see the domain? Do you see the invoice if you check your billing?

SolrOP•1/15/25, 8:53 PM

we found the email;!! he was logged in as apple by mistake

SolrOP•1/15/25, 9:17 PM

NAMESERVERS FIXED THANK YOU

Nameserver Cycle of pain

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