Immich•4mo ago

Immich reverted me to the Authorization page!

This is with regards to a immich setup with tailscale. Here are the particulars: 1. Immich server is running on a ubuntu system 2. "docker ps" showed the immich server was not up, so I went into the docker app on windows and turned it on. 3. When I went to the tailscale IP and port (which had worked previously, and i had uploaded photos to) it said I am the first to login, and asked for an admin email and password. 4. The setup was working fine, until today, when this issue cropped up. The app on my phone was working fine too. I am now unable to access my photos Is there somewhere in my setup that I could have messed up? Is it recoverable? TLDR: immich server was off, turned it back on and got back to the auth page for some reason.

38 Replies

Immich•4mo ago

:wave: Hey @MN, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA

Immich•4mo ago

Checklist I have... 1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time). 2. :ballot_box_with_check: read applicable release notes. 3. :ballot_box_with_check: reviewed the FAQs for known issues. 4. :blue_square: reviewed Github for known issues. 5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy). 6. :blue_square: uploaded the relevant information (see below). 7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed.

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High performance self-hosted photo and video management solution. - Issues · immich-app/immich

MNOP•4mo ago

im relatively new to this, and have taken up setting up this as a hobby, so i may not be as adept in commands and such, but am more than willing to learn Started off with some youtube tutorials, and set it up from there

Mraedis•4mo ago

So I went into the docker app on windows and turned it on

I thought you said it was running on Ubuntu?

MNOP•4mo ago

i downloaded ubuntu from the windows store, and run it through cmd

Mraedis•4mo ago

Ah so it's WSL

MNOP•4mo ago

Yes, thats it

bo0tzz•4mo ago

Your database was reset But no way to say why without more info

Mraedis•4mo ago

Could we see your compose/env file then?

MNOP•4mo ago

one second

Mraedis•4mo ago

Best case: something needs to be mounted Worst case: you're using a docker volume and it's now gone 😐

MNOP•4mo ago

quick addtion: when i go to the local path in the WSL ubuntu server, i am able to see the pictures, and view them how do i access the docker compose file ? found it

Mraedis•4mo ago

That's a good question, I have unfortunately uninstalled docker desktop previously 😛 oh good 🙂

MNOP•4mo ago

it says message is too long

Mraedis•4mo ago

save it as a file and upload the file

MNOP•4mo ago

is there a particular point we are looking for?

Mraedis•4mo ago

Yes, the whole thing

MNOP•4mo ago

message.txt

Mraedis•4mo ago

    volumes:
      - type: bind
        source: /home/mayukh/Immich/postgres
        target: /var/lib/postgresql/data
        bind:
          create_host_path: true

    volumes:
      - type: bind
        source: /home/mayukh/Immich/postgres
        target: /var/lib/postgresql/data
        bind:
          create_host_path: true

This is where your database lives It's /home/mayukh/Immich/postgres inside the WSL Ubuntu install I think the DB mount just got disconnected, did you try restarting the container yet?

MNOP•4mo ago

is this it? Yes, when i go there, the images are still there But im unable to access them through the server one second

Mraedis•4mo ago

just the database container should do it If that doesn't do it, no fear, it should have made some automated DB dumps to work with Check out the special requirements for windows: https://immich.app/docs/install/requirements#special-requirements-for-windows-users there are probably some DB dumps at /home/mayukh/Immich/library/backups

MNOP•4mo ago

yes! The restart worked! but its not showing all of my photos. It has reverted back to a set of photos i had uploaded a week ago, and not any of the ones i did after

Mraedis•4mo ago

Yeahhh That's because the mount was undone for some reason

MNOP•4mo ago

I see

Mraedis•4mo ago

then docker makes a temporary volume And it all uploads into nothingness

MNOP•4mo ago

Thats the dump?

Mraedis•4mo ago

no the database is only metadata

MNOP•4mo ago

Can i get it back? or do i need to reupload everything?

Mraedis•4mo ago

Actually I was wrong, the pictures are uploaded into the container but they are now hidden behind the library mount

MNOP•4mo ago

I see Is there a way to restore it? and prevent this from happening again?

Mraedis•4mo ago

Thinking about it... but it's not easy And preventing, well, most of it comes down to stability

MNOP•4mo ago

Hmmm

Mraedis•4mo ago

And docker on wsl on windows is just not very stable 🙃

MNOP•4mo ago

I see would you recommend i put the whole thing on a seperate linux system? Like a Pi not as an WSL

Mraedis•4mo ago

Yeah that'll work a bit more stable, a Pi or a small x86 system with a bit more RAM (Pis with lot of RAM are expensive)

MNOP•4mo ago

Got it, I'll try to put that up! Thank you for your help!

Mraedis•4mo ago

No worries Feel free to come back for any other questions

AdverseRath•7d ago

Same issue happened to me. I hard reset the server a few days ago when it was unresponsive

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Immich reverted me to the Authorization page!

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