Cloudflare Calls Internal Backend Error

I get a lot of times this error, for example when adding tracks from session,
why does it happens and how to fix it? is it because it make too fast the requests?

Nikita R.OP•1/22/25, 8:27 AM

i did fixed my issue, but still experiencing that error, i just retry x times, any thing i can give to help to identify the issue?

SI•1/22/25, 9:09 AM

I would like to gain a better understanding:
Is this issue occurring randomly for end users, or are you experiencing it yourself? Additionally, does it happen during normal site usage or while interacting with an API?

Nikita R.OP•1/22/25, 9:32 AM

i dont know about other maybe, but for me it happens randomly, during normal usage witch consists of interacting with the api of cloudflare calls

SI•1/22/25, 9:39 AM

I would recommend checking the logs for the requests that received a 500 status code on the server side. Try to examine what details are being sent to the server in the requests that result in the error, and check if there were any recent changes on the server or in the code.

I would also recommend verifying whether the error originated from Cloudflare (CF) or your server by enabling development mode in Cloudflare.

Nikita R.OP•1/22/25, 1:55 PM

as of now its working fine again, so when it throws again that error i will investigate as much as possible but the error seemed to came from Cloudflare and maybe the rayid in the screenshot could help, but for now hard to debug because i dont have it anymore, thank you for your message and your help btw

Erisa•1/22/25, 2:50 PM

@Nikita R. if it happens again mention it here along with any relevant ID / ray and I'll escalate it to cloudflare

Nikita R.OP•1/22/25, 4:01 PM

Thank you !

Eduardo Vilarinho•2/14/25, 1:06 AM

I'm managing to send the local tracks normally, but when it comes to sending the remote tracks, I'm getting the following error:

{
“errorCode": ‘internal_error’,
“errorDescription": ”Backend error”
}

Below is an example of the API call:

https://rtc.live.cloudflare.com/v1/apps/[mySfuID]/sessions/[mySessionID]/tracks/new

Body:

{
“tracks":[
{
“location“:”remote”,
“trackName“:”fc58b5f2-40ea-4778-9078-ab3f3fac3923”,
“sessionId“:”5448f72fc7ae8827b243611c6a51ea0f”
},
{
“location“:”remote”,
“trackName“:”574e3182-5e74-4be5-ae97-886208d8fbdf”,
“sessionId“:”5448f72fc7ae8827b243611c6a51ea0f”
}
]
}

Cloudflare Calls Internal Backend Error

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