Immich Mobile Map Almost Functional but Underlying Map not Showing
Hi! I am new here so apologies if this is a stupid question but I recently set up my first NAS and got tailscale and immich running, I love that Immich has the map feature and especially like the heat map available in the tailscale app... except that there is no map. The heat map is there and I can zoom in and see the images from that area but the actual like... geographic map refuses to load and never has loaded. Map works with the bubbles on the web interface everywhere else I just wanna See if I am missing something obvious, Pictures attached.
Also some info on what I am using: Truenas Scale box with Tailscale and Immich for remote access, Android 14 (through tailscale) on a One Plus 10T with App version: 1.124.0 build.173
(I have a theory that it might have something to do with tailscale's "magic DNS" / using tailscales default DNS which if i remember correctly i saw somewhere can create issues with certain DNS lookups / not looking / finding the right url if thats how the app pulls the map data but again i am a newbie at all of this and have no if its that or how I would fix that...?)
3 Replies
:wave: Hey @Randum308,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJAChecklist
I have...
1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
2. :blue_square: read applicable release notes.
3. :blue_square: reviewed the FAQs for known issues.
4. :blue_square: reviewed Github for known issues.
5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: uploaded the relevant information (see below).
7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like
fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
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Does it work if you access the server directly without any proxy/vpn/etc? Does it work in a browser?