Immich•4mo ago

Immages failing to upload and failing to display

I started experincing this issue after I updated to 125.3. I updtaed to 125.5 and it didn't fix anything. I renamed the .env file to example.env because macos would not let me keep the name ".env"

example.env.yml

docker-compose.yml

29 Replies

Immich•4mo ago

:wave: Hey @legofasnake, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA

Immich•4mo ago

Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time). 2. :ballot_box_with_check: read applicable release notes. 3. :ballot_box_with_check: reviewed the FAQs for known issues. 4. :blue_square: reviewed Github for known issues. 5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy). 6. :ballot_box_with_check: uploaded the relevant information (see below). 7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed.

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Alex Tran•4mo ago

renamed the .env file to example.env

This won't work because the docker-compose file is expecting .env I can create .env file on MacOS, can you doulbe check? Maybe you need to rename it in the command line

Alex Tran•4mo ago

Or you need to change these value to match the file name

legofasnakeOP•4mo ago

I just did this to attach it to the post. On the linux server it is .env I have my own server that I ssh into and I didn't feel like using scp to copy the files so I just copy and pasted the contents lol

Alex Tran•4mo ago

Can you run thumbnail generation job for all again? Along with metadata job for all?

legofasnakeOP•4mo ago

Good idea. Should've thought of that lol Failed to send job command (Immich Server Error)

Alex Tran•4mo ago

Looks like redis is not communicating perhaps? Try docker compose down then docker compose up Then run the job again

legofasnakeOP•4mo ago

yes redis was not responding its starting up again rn Lots of errors in the log since running the jobs how should I send the logs?

Alex Tran•4mo ago

Copy to a file and send it here is fine

legofasnakeOP•4mo ago

whoops thats the whole ssh session

legofasnakeOP•4mo ago

message.txt

legofasnakeOP•4mo ago

redis stopped responding again

Alex Tran•4mo ago

looks like redis communication is still bad what is the file system you are running the server on?

legofasnakeOP•4mo ago

uhh how would I check that would the output of "fdisk -l" suffice? oh tmpfs im sorry I'm not super experinced with the linux terminal

Zeus•4mo ago

Tmpfs... that doesnt sound right

legofasnakeOP•4mo ago

serveradmin@multipurpose-server:/opt/immichdrive/immich-app$ df -h Filesystem Size Used Avail Use% Mounted on tmpfs 1.6G 1.6M 1.6G 1% /run /dev/mapper/ubuntu--vg-ubuntu--lv 98G 94G 0 100% / tmpfs 7.8G 0 7.8G 0% /dev/shm tmpfs 5.0M 0 5.0M 0% /run/lock /dev/sdb2 2.0G 182M 1.7G 10% /boot /dev/sda2 1.8T 693G 1.1T 40% /opt/immichdrive tmpfs 1.6G 16K 1.6G 1% /run/user/1000 serveradmin@multipurpose-server:/opt/immichdrive/immich-app$

Zeus•4mo ago

Your disk is, very full

legofasnakeOP•4mo ago

40%?

Zeus•4mo ago

100% on your root partition

legofasnakeOP•4mo ago

oh zoinks is there a disk usage command that shows like each folder's size for the root drive? found it du -h --max-depth=1

serveradmin@multipurpose-server:/$ sudo du -h --max-depth=1
16K     ./lost+found
693G    ./opt
88K     ./tmp
8.3M    ./etc
1.6M    ./run
4.0K    ./mnt
8.0K    ./snap
64G     ./var
76K     ./root
182M    ./boot
0       ./sys
0       ./dev
4.0K    ./bin.usr-is-merged
4.0K    ./cdrom
22G     ./home
4.0K    ./srv
4.0K    ./lib.usr-is-merged
4.0K    ./sbin.usr-is-merged
4.0K    ./media
du: cannot access './proc/117837/task/117837/fd/4': No such file or directory
du: cannot access './proc/117837/task/117837/fdinfo/4': No such file or directory
du: cannot access './proc/117837/fd/3': No such file or directory
du: cannot access './proc/117837/fdinfo/3': No such file or directory
0       ./proc
3.1G    ./usr
785G    .
serveradmin@multipurpose-server:/$ cd opt
serveradmin@multipurpose-server:/opt$ ls -l
total 8
drwx--x--x 4 root root 4096 Aug  8 20:50 containerd
drwxr-xr-x 4 root root 4096 Aug  9 05:12 immichdrive
serveradmin@multipurpose-server:/opt$ sudo du -h --max-depth=1
12K     ./containerd
693G    ./immichdrive
693G    .

serveradmin@multipurpose-server:/$ sudo du -h --max-depth=1
16K     ./lost+found
693G    ./opt
88K     ./tmp
8.3M    ./etc
1.6M    ./run
4.0K    ./mnt
8.0K    ./snap
64G     ./var
76K     ./root
182M    ./boot
0       ./sys
0       ./dev
4.0K    ./bin.usr-is-merged
4.0K    ./cdrom
22G     ./home
4.0K    ./srv
4.0K    ./lib.usr-is-merged
4.0K    ./sbin.usr-is-merged
4.0K    ./media
du: cannot access './proc/117837/task/117837/fd/4': No such file or directory
du: cannot access './proc/117837/task/117837/fdinfo/4': No such file or directory
du: cannot access './proc/117837/fd/3': No such file or directory
du: cannot access './proc/117837/fdinfo/3': No such file or directory
0       ./proc
3.1G    ./usr
785G    .
serveradmin@multipurpose-server:/$ cd opt
serveradmin@multipurpose-server:/opt$ ls -l
total 8
drwx--x--x 4 root root 4096 Aug  8 20:50 containerd
drwxr-xr-x 4 root root 4096 Aug  9 05:12 immichdrive
serveradmin@multipurpose-server:/opt$ sudo du -h --max-depth=1
12K     ./containerd
693G    ./immichdrive
693G    .

my /var/lib/docker folder is 58 GB 😭

Zeus•4mo ago

docker image prune -a

legofasnakeOP•4mo ago

Are you sure that won’t delete my Immich container?

Zeus•4mo ago

yes

legofasnakeOP•4mo ago

Ok🙏 Tysm! Do you know what could’ve taken up that much space?

Zeus•4mo ago

old docker containers/images

legofasnakeOP•4mo ago

Maybe from updating Immich a bunch? I’m not sure. I only use docker for Immich

Zeus•4mo ago

sure, every time you update you get a new version installed unless you clean those out they stay there

legofasnakeOP•4mo ago

Ahh ok

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Immages failing to upload and failing to display

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