Immich•4mo ago

Some assets are not automatically uploaded unless I open the upload tab manually

Hello I'm facing a weird issue with immich, some assets are automatically uploaded normally to my server after 1 minute while other assets ( larger assets typically from what I have noticed ) are not. I have to open the Backup page in the mobile app and wait until they are uploaded What I see in the console is something like

[Nest] 17  - 01/29/2025, 9:45:32 AM   ERROR [Api:Error: ENOTSUP: operation not supported on socket, open 'upload/upload/ff2cd5ff-5737-4027-8db8-0e19afaf90d6/7a/22/7a2274c8-4fc0-4625-a554-f141d96e7b3c.jpg'~iu6qmqew] Unknown error: Error: ENOTSUP: operation not supported on socket, open 'upload/upload/ff2cd5ff-5737-4027-8db8-0e19afaf90d6/7a/22/7a2274c8-4fc0-4625-a554-f141d96e7b3c.jpg'

[Nest] 17  - 01/29/2025, 9:45:32 AM   ERROR [Api:Error: ENOTSUP: operation not supported on socket, open 'upload/upload/ff2cd5ff-5737-4027-8db8-0e19afaf90d6/7a/22/7a2274c8-4fc0-4625-a554-f141d96e7b3c.jpg'~iu6qmqew] Unknown error: Error: ENOTSUP: operation not supported on socket, open 'upload/upload/ff2cd5ff-5737-4027-8db8-0e19afaf90d6/7a/22/7a2274c8-4fc0-4625-a554-f141d96e7b3c.jpg'

The issue has been there for a long time, it's not related to the latest update but I have no clue it started at which version. I will post docker-compose and .env in the comments as the message length is too long to be posted

22 Replies

Immich•4mo ago

:wave: Hey @AhmadMu, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA

Immich•4mo ago

Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time). 2. :ballot_box_with_check: read applicable release notes. 3. :ballot_box_with_check: reviewed the FAQs for known issues. 4. :ballot_box_with_check: reviewed Github for known issues. 5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy). 6. :ballot_box_with_check: uploaded the relevant information (see below). 7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed.

GitHub

immich-app immich · Discussions

Explore the GitHub Discussions forum for immich-app immich. Discuss code, ask questions & collaborate with the developer community.

FAQ | Immich

User

GitHub

Issues · immich-app/immich

High performance self-hosted photo and video management solution. - Issues · immich-app/immich

AhmadMuOP•4mo ago

This is my docker-compose

services:
  immich-server:
    container_name: immich_server
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
    ports:
      - 2283:2283
    volumes:
      - ${UPLOAD_LOCATION}:/usr/src/app/upload
      - ${THUMB_LOCATION}:/usr/src/app/upload/thumbs
      - ${ENCODED_VIDEO_LOCATION}:/usr/src/app/upload/encoded-video
      - ${PROFILE_LOCATION}:/usr/src/app/upload/profile
      - ${BACKUP_LOCATION}:/usr/scr/app/upload/backup
      - /etc/localtime:/etc/localtime:ro
    env_file:
      - .env
    depends_on:
      - redis
      - database
    restart: always
  immich-machine-learning:
    container_name: immich_machine_learning
    image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release}
    volumes:
      - ${CACH_LOCATION}:/cache
    env_file:
      - .env
    restart: always
  redis:
    container_name: immich_redis
    image: redis:6.2-alpine@sha256:70a7a5b641117670beae0d80658430853896b5ef269ccf00d1827427e3263fa3
    restart: always
  database:
    container_name: immich_postgres
    image: tensorchord/pgvecto-rs:pg14-v0.2.0@sha256:90724186f0a3517cf6914295b5ab410db9ce23190a2d9d0b9dd6463e3fa298f0
    env_file:
      - .env
    environment:
      POSTGRES_PASSWORD: ${DB_PASSWORD}
      POSTGRES_USER: ${DB_USERNAME}
      POSTGRES_DB: ${DB_DATABASE_NAME}
    volumes:
      - ${APPDATA_LOCATION}/pgdata:/var/lib/postgresql/data
    restart: always
networks: {}

services:
  immich-server:
    container_name: immich_server
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
    ports:
      - 2283:2283
    volumes:
      - ${UPLOAD_LOCATION}:/usr/src/app/upload
      - ${THUMB_LOCATION}:/usr/src/app/upload/thumbs
      - ${ENCODED_VIDEO_LOCATION}:/usr/src/app/upload/encoded-video
      - ${PROFILE_LOCATION}:/usr/src/app/upload/profile
      - ${BACKUP_LOCATION}:/usr/scr/app/upload/backup
      - /etc/localtime:/etc/localtime:ro
    env_file:
      - .env
    depends_on:
      - redis
      - database
    restart: always
  immich-machine-learning:
    container_name: immich_machine_learning
    image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release}
    volumes:
      - ${CACH_LOCATION}:/cache
    env_file:
      - .env
    restart: always
  redis:
    container_name: immich_redis
    image: redis:6.2-alpine@sha256:70a7a5b641117670beae0d80658430853896b5ef269ccf00d1827427e3263fa3
    restart: always
  database:
    container_name: immich_postgres
    image: tensorchord/pgvecto-rs:pg14-v0.2.0@sha256:90724186f0a3517cf6914295b5ab410db9ce23190a2d9d0b9dd6463e3fa298f0
    env_file:
      - .env
    environment:
      POSTGRES_PASSWORD: ${DB_PASSWORD}
      POSTGRES_USER: ${DB_USERNAME}
      POSTGRES_DB: ${DB_DATABASE_NAME}
    volumes:
      - ${APPDATA_LOCATION}/pgdata:/var/lib/postgresql/data
    restart: always
networks: {}

And this is my .env file

UPLOAD_LOCATION=/mnt/user/immich/files
THUMB_LOCATION=/mnt/user/immich-thumbs
ENCODED_VIDEO_LOCATION=/mnt/user/immich/encoded-video
PROFILE_LOCATION=/mnt/user/immich/profile

BACKUP_LOCATION=/mnt/user/backups/immich/dumps
APPDATA_LOCATION=/mnt/user/appdata/immich
CACH_LOCATION=/mnt/user/appcache/immich

UPLOAD_LOCATION=/mnt/user/immich/files
THUMB_LOCATION=/mnt/user/immich-thumbs
ENCODED_VIDEO_LOCATION=/mnt/user/immich/encoded-video
PROFILE_LOCATION=/mnt/user/immich/profile

BACKUP_LOCATION=/mnt/user/backups/immich/dumps
APPDATA_LOCATION=/mnt/user/appdata/immich
CACH_LOCATION=/mnt/user/appcache/immich

Immich•4mo ago

Successfully submitted, a tag has been added to inform contributors. :white_check_mark:

AhmadMuOP•4mo ago

Please note that after I open the backup tab again and wait, the assets are getting uploaded normally so it's not related to reverse proxy

bo0tzz•4mo ago

I'm gonna ask anyways - are you using a reverse proxy or such? Have you tried whether the issue still happens if you bypass it and connect straight to port 2283? And also, what device are you using?

AhmadMuOP•4mo ago

I'm using a reverse proxy, nginxproxymanager with the following custom configurations.

client_max_body_size 50000M;
proxy_set_header Host $http_host;
proxy_set_header X-Real-IP $remote_addr;
proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
proxy_set_header X-Forwarded-Proto $scheme;

proxy_read_timeout 600s;
proxy_send_timeout 600s;
send_timeout 600s;

client_max_body_size 50000M;
proxy_set_header Host $http_host;
proxy_set_header X-Real-IP $remote_addr;
proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
proxy_set_header X-Forwarded-Proto $scheme;

proxy_read_timeout 600s;
proxy_send_timeout 600s;
send_timeout 600s;

I tried using it without the reverse proxy directly to the port, still I'm having issues I'm using a Google Pixel 6A Thank you in advance

bo0tzz•4mo ago

Can you reproduce the issue and then post the full logs from both the app and the server?

Zeus•4mo ago

Please tell me about your OS, mount point, share type, filesystem

AhmadMuOP•4mo ago

So just now, I logged out of the mobile app. I logged in using direct ip and port ( local network ) I restarted immich and then opened the app on my phone Multiple files are showing as Failed I think part of the problem is the storage template as I have separated the thumbs from the actual folder to store them in the cache previousally. Also I can see some Postgres duplicate key errors which I have no ideas why did they happen My OS is UNRAID 6.12.10, I'm mounting the app to my array

AhmadMuOP•4mo ago

This is the full log

message.txt

AhmadMuOP•4mo ago

I have been using immich for over a year so maybe there are some issues in the database ( duplicate keys ) as well in the storage template. If there is any way to clean these issues rather that starting a new instance that would be great

Zeus•4mo ago

So you’re mounting the unraid array directly into the immich docker container which is running on unraid bare metal? No virtualization?

AhmadMuOP•4mo ago

App logs, please note that the large files that failed previousally are already uploaded now

Immich_log_2025-01-2...

AhmadMuOP•4mo ago

Exactly, no virtualization. Normal unraid setup bare metal.

Zeus•4mo ago

Can you try to view that ENOSUP file on the unraid side and see how it looks? That’s a very odd error

AhmadMuOP•4mo ago

Basically this directory exists but with no files inside of it root@local-nuc:~# ls /mnt/user/immich/files/upload/ff2cd5ff-5737-4027-8db8-0e19afaf90d6/ed/6b This is the full parth from immich error upload/upload/ff2cd5ff-5737-4027-8db8-0e19afaf90d6/ed/6b/ed6bc8cf-ebe0-4af0-bb36-f8b0d53f694d.jpg

Zeus•4mo ago

Do you use the storage template? Can you check the Postgres DB for that asset and see where it ended up? I wonder if there’s a race condition here

AhmadMuOP•4mo ago

I'm using storage template, yes. Not because I have used them but they were enabled at some point maybe because I started using immich really long ago and it was enabled by one of the updates to preserve the structure

AhmadMuOP•4mo ago

Zeus•4mo ago

Yeah it usually works totally fine just trying to think of ideas

AhmadMuOP•4mo ago

When I transferred the thumbs to the cache location, I faced so many issues related to that as the directories are overlapping which caused me to do it multiple times until I reached the correct configuration Maybe while i was doing that something happened that I'm really not sure, if there is anything that I can provide to make things easier I would do it But maybe as a feature, running some kind of cleanup which will detect any abnormality like a having some record for a non-existing file or vice versa

Gaming

Programming

Some assets are not automatically uploaded unless I open the upload tab manually

Did you find this page helpful?