Unlinking old number from account and linking new number to account
Haven’t played in 2months due to old number linked to my account
Solution
Hello, @Yunyun!
Did you save your backup verification codes somewhere or enabled the email verification through your Account settings? If you have saved the backup verification codes, you can use a backup verification code to log into your account.
If you do not have access to your backup verification codes, you did not enable email verification, and are completely locked of your account, please reach out to the in-game customer service for further assistance.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
Please note that an unsuccessful account recovery claim may result from providing insufficient or incorrect information or attempting to submit the request from an unfamiliar device. We recommend submitting the in-game account recovery request from a device you frequently use to log into your PUBG MOBILE account, and ensure you provide the in-game customer service with all the required and accurate information.
Did you save your backup verification codes somewhere or enabled the email verification through your Account settings? If you have saved the backup verification codes, you can use a backup verification code to log into your account.
If you do not have access to your backup verification codes, you did not enable email verification, and are completely locked of your account, please reach out to the in-game customer service for further assistance.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
Please note that an unsuccessful account recovery claim may result from providing insufficient or incorrect information or attempting to submit the request from an unfamiliar device. We recommend submitting the in-game account recovery request from a device you frequently use to log into your PUBG MOBILE account, and ensure you provide the in-game customer service with all the required and accurate information.
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