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Immich•3mo ago
Quath

4k videos no sound web version

Hello all, I have started to record family videoing 4k but the sound does not come through on the web version. On the standard 1080p the sound works fine. There is no transcoding of the videos. I was wondering if this is a bug maybe or maybe something I doing wrong. Thanks for the help and love Immich 🤟
7 Replies
Immich
Immich•3mo ago
:wave: Hey @Quath, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Immich
Immich•3mo ago
Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time). 2. :ballot_box_with_check: read applicable release notes. 3. :ballot_box_with_check: reviewed the FAQs for known issues. 4. :ballot_box_with_check: reviewed Github for known issues. 5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy). 6. :ballot_box_with_check: uploaded the relevant information (see below). 7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed.
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Issues · immich-app/immich
High performance self-hosted photo and video management solution. - Issues · immich-app/immich
Immich
Immich•3mo ago
Successfully submitted, a tag has been added to inform contributors. :white_check_mark:
schuhbacca
schuhbacca•3mo ago
Are they the same file type? Without transcoding quirks like this for sure can happen. The audio / video codec maybe different between the two
Quath
QuathOP•3mo ago
Both are MP4
schuhbacca
schuhbacca•3mo ago
What about the file codec? Both hevc? One h264?
Quath
QuathOP•3mo ago
I'll play around with the transcoding thanks😄

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