Missing authentication, server, or endpoint info from the local store
I would like to ask for help regarding this problem.
Logging in from desktop and mobile browser works perfectly, and up until a while ago, the Android apps worked too.
However, since about a month ago, after successfully logging in on Android (v1.125.7 both server and client), the Photos tab is forever stuck on "Building the timeline", while the Android logs show the message in the title (and screenshot for completenes' sake). However, moving on to library allows me to see people and places. This works after the Android app had all its data (not just cache) deleted.
The issue happens on multiple Android devices (Android 15 and 12).
How would I get started fixing this issue?
7 Replies
:wave: Hey @The Cloud,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.Both docker-compose.yml and .env are (practically) the default.
I started using Immich on version 1.106, when this server was created.
Running in WSL on Win10, using external library and also uploaded files.
Successfully submitted, a tag has been added to inform contributors. :white_check_mark:
I am bumping this issue, if anyone has any idea about getting started with solving the issue.
I assume you tried logging out and back in..?
- Logging out and back in
- Clearing cache in Android
- Clearing data in Android
- reinstalling the application
- on multiple Android phones
I am bumping this, and I'm also providing the exact logs for the Error: logging out log entry (the rest don't have stack traces):
The issue persists on all phones connected to this server even after the latest (1.126.1) update, but all web browser logins work fine.
Immich_server logs show nothing but a websocket connect and disconnect (log level: log).