Mobile apps not syncing full timeline / albums and search functionality does not work
I've tried on both iOS and Android and the mobile app only pulls a fraction of the photos / albums (though same photos / albums are synced on either platform)
Search also does not work, returning no results.
The same user works fine on web - all albums present / search as expected.
Attached a screenshot of the error and paste of the detail. Using search gets the same "Null checked operator used on null value"
Android app version: 1.125.5 build.181
Server version: 1.125.7
Done all the usual deleting cache / storage / reinstall
12 Replies
:wave: Hey @Fusion,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.This is a proof of concept so all I've done is a few manual uploads and imported google takeout using immich-go. Run some of the machine learning stuff and tested on web and mobile.
Troubleshooting:
About everything you can do with a mobile app:
- log off / on
- delete cache
- delete storage
- uninstall / reinstall
- tried on iOS as opposed to my android
Any other info needed to help support this?
Not really, you've done a good job @Fusion !
Could you try updating to the latest and get back to us? There are some metadata fixes there that might be fixing this
Not sure if GPlay has the latest yet though (they always take a while...)
@Mraedis figured I could add on to this one, as I'm having nearly the same exact issue. Issue was not present until I installed immich on my new phone, or at least unnoticed.
Immich log is giving me an error though "PostgresError: date field value out of range: 0-02-10"
OS - Unraid 7.0
Server - 1.126.1
Android - 1.126.1
@Alex Tran more date things 😦
Anything else I can help provide? Should I make my own thread? I was going to submit a github issue, but I wasn't confident it was an immich issue, and might be my postgres db, or even more likely id10t user error. I'm also super new to self hosting, and use an unraid community app version, so I don't think I know where to get a docker compose or env file. That said if you can draw a picture with crayons I am happy to dig for more info to help.
Please submit a github issue and provide the file that is causing issue. From the look of it, the date data from the file is invalid
There's not a single file, the mobile app timeline is missing thousands of images. I guess I can grab the first image that is missing on the mobile app.
yes, please, thank you
I'm gathering the stuff and will make an issue in github shortly, but I think I figured something out. I had to go WAY back to find a picture that wasn't a selfie with my kid's face that was showing up in the mobile app..... and realized the only pictures showing in the mobile app are in albums. I don't use albums very much at all. so that's why most of my pictures are missing in the mobile app since none are in albums.
Anyways github issue incoming. Thanks again!
Just to confirm that my issues were resolved with the 126.1 update - thanks! 👍