Where do i make a support ticket about login problems.
i'm not receiving my sms verification code on my phone number
Solution
If you are unable to receive the verification code, we recommend checking the following:
1. Please ensure that the email address you entered is the same as the one you have linked with your game account.
2. Please kindly check whether you have safelisted these 2 email accounts, "noreply@pubgmobile.com" and "service@pubgmobile.com".
3. Please check whether the verification code is in your spam folder.
4. Please avoid requesting a verification code too frequently. If you have already made multiple attempts to request a code, we recommend waiting a while (at least 24 hours) before trying again.
If the problem persists, please reach out to the customer service via in-game or by sending an email to service@pubgmobile.com.
1. Please ensure that the email address you entered is the same as the one you have linked with your game account.
2. Please kindly check whether you have safelisted these 2 email accounts, "noreply@pubgmobile.com" and "service@pubgmobile.com".
3. Please check whether the verification code is in your spam folder.
4. Please avoid requesting a verification code too frequently. If you have already made multiple attempts to request a code, we recommend waiting a while (at least 24 hours) before trying again.
If the problem persists, please reach out to the customer service via in-game or by sending an email to service@pubgmobile.com.
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