I
Immich3mo ago
bo0sted

"No Video with supported format and MIME type found" in Firefox but same video plays fine on Chrome

Title is pretty self explanatory. Both browsers did not have any extensions and I'm using default settings as well.
8 Replies
Immich
Immich3mo ago
:wave: Hey @bo0sted, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA Checklist I have... 1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time). 2. :blue_square: read applicable release notes. 3. :blue_square: reviewed the FAQs for known issues. 4. :blue_square: reviewed Github for known issues. 5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy). 6. :blue_square: uploaded the relevant information (see below). 7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed.
schuhbacca
schuhbacca3mo ago
Firefox probably can't play the codec. What's the format? Ff is notoriously bad with hevc
bo0sted
bo0stedOP3mo ago
yea its hevc
bo0sted
bo0stedOP3mo ago
No description
Zeus
Zeus3mo ago
By default we transcode hevc to x264, so i suspect you have changed some settings
bo0sted
bo0stedOP3mo ago
my settings seem right. i suppose the video just hasnt transcoded for whatever reason. let me try that rn
No description
bo0sted
bo0stedOP3mo ago
i trasncoded it and refreshed my browser but it still doesnt wanna play eh screw it ill just use chrome to view my vault from now on and my pixel can play the videos flawlessly too but ty for the help!!
Free Man
Free Man6d ago
I've run into this same problem myself many times. Glad I finally found the answer. I don't recall having changed any settings about transcoding, but I'll take a look. Thanks!

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