Uploads failed on over 400 files

Hi, I am backing up over 20,000 files and now that I am down to around the last 4000 it keeps failing on uploading. There is not specific error to tell me why it’s failing, just that it’s failing. It has done this on over 500 photos. I am accessing from the internal network by ip address, no reverse proxies or using any dns. I am also using the build as of mid last week via docker 1.125.7
15 Replies
Immich
Immich3mo ago
:wave: Hey @averagecdn, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time). 2. :ballot_box_with_check: read applicable release notes. 3. :ballot_box_with_check: reviewed the FAQs for known issues. 4. :ballot_box_with_check: reviewed Github for known issues. 5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy). 6. :ballot_box_with_check: uploaded the relevant information (see below). 7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed.
Zeus
Zeus3mo ago
Please share a screenshot of your server url in the app
averagecdn
averagecdnOP3mo ago
No description
averagecdn
averagecdnOP3mo ago
No description
Mraedis
Mraedis3mo ago
If the other errors are the same, it means your images have corrupt metadata
averagecdn
averagecdnOP3mo ago
Any way To fix it
Mraedis
Mraedis3mo ago
Check them out with exiftool and perhaps set it straight
Alex Tran
Alex Tran3mo ago
the latest release v1.126.0 should fix this
averagecdn
averagecdnOP3mo ago
Ok I will run watchtower and allow to update still occuring after updating
averagecdn
averagecdnOP3mo ago
No description
Alex Tran
Alex Tran3mo ago
Hmm, can you share the trouble file?
averagecdn
averagecdnOP3mo ago
i don't know which specific file is causing the issue.. its failing on a bunch of uploads (200)
mattalat.
mattalat.3mo ago
Mine does the same thing. Fix is to go into iOS library for each individual file, hit "adjust date/time", and click "revert". It's odd b/c I never changed the date/time in the first place, and the "revert" button just changes the time to the exact same date/time Here's an example file:
mattalat.
mattalat.3mo ago
No description
mattalat.
mattalat.3mo ago
Not fixed in 1.126 for me. I spent a long time going through 900 files to fix 😂 Fortunately I saved one offending file before modifying it

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