Uploads failed on over 400 files
Hi, I am backing up over 20,000 files and now that I am down to around the last 4000 it keeps failing on uploading. There is not specific error to tell me why it’s failing, just that it’s failing. It has done this on over 500 photos.
I am accessing from the internal network by ip address, no reverse proxies or using any dns. I am also using the build as of mid last week via docker 1.125.7
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If the other errors are the same, it means your images have corrupt metadata
Any way To fix it
Check them out with exiftool and perhaps set it straight
the latest release
v1.126.0
should fix thisOk I will run watchtower and allow to update
still occuring after updating

Hmm, can you share the trouble file?
i don't know which specific file is causing the issue.. its failing on a bunch of uploads (200)
Mine does the same thing. Fix is to go into iOS library for each individual file, hit "adjust date/time", and click "revert". It's odd b/c I never changed the date/time in the first place, and the "revert" button just changes the time to the exact same date/time
Here's an example file:
Not fixed in 1.126 for me. I spent a long time going through 900 files to fix 😂
Fortunately I saved one offending file before modifying it