Remote connection not working
Hello and thanks in advance to anyone who takes the time to help out! 🙂
I've just recently installed Immich and transferred my Google Photos library to my local server. It's been great so far, however, I've encountered a problem.
I can only access remote assets (meaning pictures that are on the server but not on my phone) when connected to my home network. As soon as I leave my home Immich won't load the pictures that are stored on the server. When I tap the top right icon while at home it shows the server storage as 76.8 GB out of 440GB used and the message "client and Server are up-to-date". Whenever I leave my home, the top-right icon icon shows a warning dot, when tapped, it shows 0GB of 0GB used and where it should say "client and server are up-to-date" displays something like "make sure you have access and that is connected" instead.
¿Is there a setting I should change to allow remote connection? I made sure the server is awake and working, it's only when I'm on a different network that I'm unable to access my photos
5 Replies
:wave: Hey @zulA,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :blue_square: reviewed Github for known issues.
5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: uploaded the relevant information (see below).
7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.I'm using Linux Mint 22.1 Xia
Immich doesn't automatically create a public connection. You will need to set up remote access yourself.
You can read an intro here: https://immich.app/docs/guides/remote-access/
Thank you, I didn't know that