"Error: Password Authentication failed for user immich" on TrueNAS Scale 24.10
I am stuck in "Deploying" and no idea what to do now. In short , been using immich since over a year on TrueNAS Scale 24.04. Created all the different datasets and when installing the app, used the hostpath to point to all datasets. Was working great. WWhen migrating to TrueNAS Scale 24.10 everything went supersmooth from existing datasets, users, shares, apps. Only Immich didn't migrated. So i was like, no problem, i delete my immich instance, install a fresch new version, point hostpaths to the existing datasets i used for immich but now it keeps deploying forever. When looking at the 5 containers, 4 of them looks fine except the "server" container. There i see the first error i get is "error: password authentication failed for user "immich". No idea who this users is, nor the password nor how to reset. I checked the permissions of all datasets i had, all of them owner root and group root except the DB is user netdata and group docker. While installing app i also checked the "automatic permissions" for the postgres. No idea what i can do to get it deployed. Any ideas?
2 Replies
:wave: Hey @Erik Deridder,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.
Successfully submitted, a tag has been added to inform contributors. :white_check_mark:@Erik Deridder I am stuck with the same problem and errors. did you manage to figure this out?