Division 2 no longer starts after today's update

The Ubisoft launcher is crashing it seems when it says "The Division 2 ... initializing". I'm trying to find some relevant logs if possible.
36 Replies
HeroicBot
HeroicBot3mo ago
To help you, we need a game log. Please see the following images on how to get it.
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adverse-sapphire
adverse-sapphireOP3mo ago
quickest-silver
quickest-silver3mo ago
try enabling UMU as a first line approach then, try GE-Proton instead of the custom cachy build
adverse-sapphire
adverse-sapphireOP3mo ago
adverse-sapphire
adverse-sapphireOP3mo ago
What is UMU? Unfortunately reinstalling the game and patching it didn't help. Logs with UMU enabled: https://0x0.st/8Axa.log
quickest-silver
quickest-silver3mo ago
switch to GE-Proton-latest
adverse-sapphire
adverse-sapphireOP3mo ago
That also didn't help unfortunately.
quickest-silver
quickest-silver3mo ago
post a new log after applying WINEDEBUG=+fixme
adverse-sapphire
adverse-sapphireOP3mo ago
Logs with UMU + Proton-GE-Latest: https://0x0.st/8AxO.log
quickest-silver
quickest-silver3mo ago
the log is complaining about the lack of libgcc_s.so.1, so install the gcc-lib package associated with that one sudo pacman -S gcc-libs perhaps?
adverse-sapphire
adverse-sapphireOP3mo ago
Debug logging (Legendary): https://0x0.st/8Axx.log Debug logging (UMU): https://0x0.st/8Ax3.log
quickest-silver
quickest-silver3mo ago
that looks it might be a wine dependency issue as well
HeroicBot
HeroicBot3mo ago
Install Wine Dependencies by following this guide If this does not immediately resolve your issue, you might also have to delete your Wineprefix (by default it's in ~/Games/Heroic/Prefixes/default/<game name>) Alternatively, you can use the Flatpak version of Heroic: https://flathub.org/apps/com.heroicgameslauncher.hgl
quickest-silver
quickest-silver3mo ago
and it's still complaining about libgcc maybe the wineserver is stalled
adverse-sapphire
adverse-sapphireOP3mo ago
Where do you still see the libgcc errors?
quickest-silver
quickest-silver3mo ago
look at the last 20ish lines of this log
adverse-sapphire
adverse-sapphireOP3mo ago
Yeah, only with UMU enabled /Data/Games/Steam/steamapps/common/SteamLinuxRuntime_soldier/soldier_platform_2.0.20250108.112706/files/lib/i386-linux-gnu/libgcc_s.so.1 /Data/Games/Steam/steamapps/common/SteamLinuxRuntime_soldier/soldier_platform_2.0.20250108.112706/files/lib/x86_64-linux-gnu/libgcc_s.so.1 /Data/Games/Steam/steamapps/common/SteamLinuxRuntime_soldier/var/tmp-NTR412/usr/lib/pressure-vessel/overrides/lib/i386-linux-gnu/libgcc_s.so.1 /Data/Games/Steam/steamapps/common/SteamLinuxRuntime_soldier/var/tmp-NTR412/usr/lib/pressure-vessel/overrides/lib/x86_64-linux-gnu/libgcc_s.so.1 /usr/lib/libgcc_s.so.1 /usr/lib32/libgcc_s.so.1 /var/lib/flatpak/runtime/org.freedesktop.Platform/x86_64/24.08/7843a03291593f58bfd4583eaa48b65198be8a84ecd1a5885d0d65920d3a22a6/files/lib/x86_64-linux-gnu/libgcc_s.so.1
quickest-silver
quickest-silver3mo ago
what type of drive is /Data? rather, what file system?
adverse-sapphire
adverse-sapphireOP3mo ago
ext4, I have all my games on that drive
adverse-sapphire
adverse-sapphireOP3mo ago
CachyOS Forum
Wine & Proton don't work after the update
After updating yesterday I’ve noticed nothing that requires Wine or Proton doesn’t start. Steam (native) doesn’t launch as well. I’ve noticed that going back solves the issue for me. I suspect it might be GPU driver’s fault (I have Radeon). Also that’s the update that break it for me. When trying to launch from Lutris that’s what happens: w...
quickest-silver
quickest-silver3mo ago
hmm. do other games work?
adverse-sapphire
adverse-sapphireOP3mo ago
Yes. Just tried Humankind.
quickest-silver
quickest-silver3mo ago
try deleting the prefix folder then maybe something is just off with the prefix
adverse-sapphire
adverse-sapphireOP3mo ago
I completely uninstalled the game and removed the dir it was installed in. I reinstalled but unfortunately to no avail. I think the devs broke something today with the season update.
quickest-silver
quickest-silver3mo ago
I don't feel like the wine error is directly related to the game but weirder things have happened the folder it's installed in is separate from the prefix folder after deleting the prefix, it'll automatically be regenerated (back up saves as needed)
adverse-sapphire
adverse-sapphireOP3mo ago
I'll delete the prefix but this should have been done by Heroic when uninstalling the game. Prefix dir has been deleted Now it is patching Uplay Restarting Uplay Crash when Uplay is trying to start the game Apparently the update of the game also carries a new version of EAC.
adverse-sapphire
adverse-sapphireOP3mo ago
quickest-silver
quickest-silver3mo ago
I tried
adverse-sapphire
adverse-sapphireOP3mo ago
The Steam version of the game seems to work again with proton experimental
initial-rose
initial-rose3mo ago
i used to work on the pc team for division 2, which a part of it does the anti cheat haha i used to sit in the room where the folks that maintain it work :thonk: i wonder if i could poke them a good chunk of folks dont work there anymore tho so maybe its all new people now
adverse-sapphire
adverse-sapphireOP3mo ago
@Allora that would be great thx If it works through Steam, we (Heroic + Legendary) should be able to run it as well right? Although Steam seems to have something like Proton EasyAntiCheat
initial-rose
initial-rose3mo ago
to be clear im pretty sure nothing would change hahh each store front typically has a different build of the game (this is just in general) like the steam api and everything is part of steam builds of a game, but generally not shipped as part of the gog version so its super likely that if a game works in steam, its specifically the steam build that contains a fix (if its a game side problem anyway) if its just a matter of having the right dll, in theory you could use it in other apps outside of steam
adverse-sapphire
adverse-sapphireOP3mo ago
Ah okay. I installed Proton EasyAntiCheat Runtime from Steam and pointed to it as a variable in Heroic, but that doesn't work either. Which is kinda obvious after your explanation.
initial-rose
initial-rose3mo ago
nodnod its pretty common in the industry to make fixes very targeted in a live game like that, you generally want to cause the least amount of disruption.. so things are very narrowly done ime
adverse-sapphire
adverse-sapphireOP3mo ago
Trello
[AntiCheat][PC] Some players may experience compatibility issues
Affected platforms: PC only ‌ - Steam Deck and Linux OSs that rely on Proton have had incompatibilities with anti-cheat systems in the past. - Anti-cheat capabilities will be gradually increased during the season and in future updates. - Some compatibility issues with software that injects into our game processes have been observed, one of the...
quickest-silver
quickest-silver3mo ago
Not if the EGS build wasn’t set up right. See also Dead By Daylight Steam version works. EGS does not Or maybe does now

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