Since most recent mobile update, continuous checking for assets
I just updated my server and the mobile app and since the update my phone has a notification for checking for new assets or backup service. Then I get the pop-up for immich is not responding and have to say wait or close.
8 Replies
:wave: Hey @Dubsanator,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.Same issue here
So I tried a few things to fix this and I haven't seen it since my last adjustment. I force closed everything, took myself off the VPN, opened the app again, then reconnected to my VPN. Not sure if you're using a VPN, but that seemed to be my issue, as I haven't seen it again just yet. I'm going to leave this out there until I give it some time, but looks like for right now it is okay.
I lied. This did not work. I must've cleared the notification at some point because immich has been running in the background for 9 hours. Awesome haha. When I get some time I'll upload the rest of the files they require to look at the ticket.
Here are the required files.
Successfully submitted, a tag has been added to inform contributors. :white_check_mark:
Pushing out a potential fix, waiting for the app store to finish reviewing
Looks like the latest updates took care of the issue, I don't see the error anymore or it running in the background! Great work as always!! Thank you all!
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