Novu•10mo ago

Email scheduling error

Hello,

We had this error when scheduling an email to be sent with an 8-day delay yesterday. Can this 7-day delay be changed?

Larissa PalomboOP•2/28/25, 1:17 PM

Today, same error occurred. But maximum delay allowed was 1 day.

Novu_Bot•2/28/25, 1:17 PM

@Larissa Palombo, you just advanced to level 3!

Larissa PalomboOP•2/28/25, 1:17 PM

Larissa PalomboOP•2/28/25, 1:19 PM

The last time this type of message was sent without error was on February 24th

Larissa PalomboOP•2/28/25, 1:22 PM

Transaction id yesterday: 50fe3430-488e-4e4e-96ba-edcaf2070f3f
Transaction id today: cf02fa38-cf2c-49b7-9cf0-52482e66e1ef

Pawan Jain•2/28/25, 3:33 PM

@Larissa Palombo

Apologies for the inconvenience. This is an issue from our side. We are working on fix on priority

Pawan Jain•2/28/25, 4:17 PM

@Larissa Palombo

This should be fixed now. Apoloies again

Larissa PalomboOP•2/28/25, 4:40 PM

@Pawan Jain Can I send only schedule email? Or Do I send all workflow (first email and schedule email)? Because my clients received first email and I cant send again first email, I need send only second email.

Pawan JainAPP•3/3/25, 6:39 AM

Delay step adds the delay for the whole workflow execution. Steps before delay are executed instantly (if there is no digest step) and after delay time is completed, steps after delay steps are executed.

Could you share more details on this?

my clients received first email and I cant send again first email, I need send only second emailmy clients received first email and I cant send again first email, I need send only second email

Pawan Jain•3/4/25, 11:26 PM

@Larissa Palombo ping

Larissa PalomboOP•3/5/25, 12:44 PM

@Pawan Jain will this step be carried out?

Larissa PalomboOP•3/5/25, 12:46 PM

The email is scheduled to be sent on March 10th

Pawan Jain•3/5/25, 12:47 PM

@Larissa Palombo

This email will not be sent as workflow executions stopped

Larissa PalomboOP•3/7/25, 1:29 PM

@Pawan Jain problem still happening

Larissa PalomboOP•3/7/25, 1:29 PM

transactionId: c55bba45-9894-462a-ad1d-c882dfe06bdf

Pawan Jain•3/7/25, 3:36 PM

@Larissa Palombo

It should be fixed now

Pawan Jain•3/7/25, 3:36 PM

limit is back to 30 days

Email scheduling error

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