Issue with opening Genshin Impact
Hi, whenever I try to run Genshin Impact from the heroic launcher I get this (attached) pop up
Thanks in advance for help
27 Replies
tame-yellowOP•3mo ago
Wine-GE is rather old now (last release is almost a year ago) and thus might not work correctly. Please follow these instructions on using GE-Proton with umu instead:
1. Head to the Wine Manager in Heroic, click the "Proton-GE" tab, and install "Proton-GE-Latest"
2. Enable umu in "Settings" (Heroic sidebar) -> "Advanced" -> "Use UMU as Proton runtime"
Note: For a visual guide, see attached image
3. Head to the settings for your game(s) (icon on game card in library). In the "Wine Version" dropdown, select "Proton - Proton-GE-latest"
4. Rename your Wineprefix (path is shown in game settings), e.g. from
current-name to current-name_bak. To clarify: Rename the actual folder on your hard drive, do not change the option in the game settings.
Note: This will make game-specific configuration data (e.g. in-game settings or save files) unavailable. If this is an issue, let us know & we'll help you restore them.
conscious-sapphire•3mo ago
also youre on an AMD GPU, turn this off
tame-yellowOP•3mo ago
Where should I turn it off?
(Sorry I'm a newbie)
conscious-sapphire•3mo ago
im not on linux* but id imagine itd be listed somewhere here
tame-yellowOP•3mo ago
Got it, thanks
tame-yellowOP•3mo ago
The UMU setting isn't there for me btw
tame-yellowOP•3mo ago
Also, this is the folder I'm supposed to rename?
optimistic-gold•3mo ago
Skip that step for now. There were changes to UMU since that was written
tame-yellowOP•3mo ago
Alright
What about the folder tho?
The game still won't launch after following the other steps
optimistic-gold•3mo ago
You can rename or delete that folder
you'll need to post a new log with verbose logging
tame-yellowOP•3mo ago
Sorry, I'm not sure what a verbose logging is
Tried again after updating heroic launcher but no luck
https://0x0.st/8SwE.log
Not getting any error pop up this time tho
The button just goes from "playing (stop)" to "play now" and nothing happens
optimistic-gold•3mo ago
enable verbose logging please
also verify what version of mesa is installed. I have doubts that you're using a recent enough version of it to have 9070 support, especially on Mint
tame-yellowOP•3mo ago
tame-yellowOP•3mo ago
I just checked and it looks like I can't open any game from epic via heroic launcher
Tried to install and run among us and sonic mania, in both cases some kind of window has popped up for half a second and immediately disappeared
rare-sapphire•3mo ago
post new log with verbose logging enabled.
tame-yellowOP•3mo ago
I assume it's the same thing as verbose boot?
I have tried to enable it but it didn't seem to work
Is there any guide I could follow to enable it on mint?
rare-sapphire•3mo ago
its in the game settings
rare-sapphire•3mo ago
termdisc asked for the logs and you never gave them
tame-yellowOP•3mo ago
conscious-sapphire•3mo ago
I will say I know genshin impact usually works better for most using yaagl
conscious-sapphire•3mo ago
GitHub
GitHub - yaagl/yet-another-anime-game-launcher: Discord server http...
Discord server https://discord.gg/HrV52MgSC2 QQ频道 https://pd.qq.com/s/1dwwmkgq4 - yaagl/yet-another-anime-game-launcher
tame-yellowOP•3mo ago
Thanks, I will give it a try!
tame-yellowOP•3mo ago
Since this one seems to be dedicated for MACs I tried the other launcher recommended for Linux there
tame-yellowOP•3mo ago
Sadly encountering same issue as with the heroic launcher
conscious-sapphire•3mo ago
odd
im not exactly the best with linux support but someone should swing by and help you eventually
tame-yellowOP•3mo ago
Gotcha, thanks for the help!