Unable to access webUI
Recently pulled a new image for Immich but after remaking the container it doesn't want to connect anymore. There is nothing in the logs that makes me think that something went wrong but it is still attached for good measure.
11 Replies
:wave: Hey @Kannamori,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :blue_square: read applicable release notes.
3. :blue_square: reviewed the FAQs for known issues.
4. :blue_square: reviewed Github for known issues.
5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: uploaded the relevant information (see below).
7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.Trying to post the yml but it's too large so they will be uploaded as siles instead.
From which versions did you upgrade?
Not entirely sure since it has been a couple of months since I last updated. But I think it was port related.
Yeah you should always read the release notes
Changing the yml to use the updated port.
And it boots fine now. Sorry to bother you guys!
Keep this in mind!
I will.
Sometimes it's less easy to fix after the fact
Immich is still in beta
(in general you should read release notes though, but especially with beta software)
I checked the release notes on the Releases tab but I couldn't QUITE figure out what the issue was. So the discussions tab was perfect for this. Once again, sorry for being a bother.
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