Why Am I Being Ignored Despite Clear Evidence?
Hello,
I am extremely frustrated by the complete disregard for my case over the past three months. I have provided overwhelming evidence proving my ownership of the account, yet I keep getting ignored or receiving vague responses that do not justify why my account has not been restored. Even Error, who oversees the form, has not given me any clear explanation, despite the undeniable proof I have submitted.
Clear Proof: I provided two images proving that I use the same ASUS ROG Phone 2, the last device that accessed the account before it was stolen. One image clearly shows my lobby with my in-game name, and the second shows me using the same device while communicating with support. If this is not enough proof, then what is?
A Strange Contradiction: On October 2, I submitted a suspicious activity report via the yellow tool regarding the Realme 6 Pro device. My report was accepted, meaning the device was verified and recognized by your system. So how is it possible that three months later, you are still saying, "We couldn’t verify your ownership of the account"? Did I magically steal the phone too? OR Did I magically steal the phone too?
Highly Specific Details That Only the Account Owner Would Know: I provided exact dates of my recent logins, the last four top-up transactions, and even attached two official Google Play receipts. I also recorded a video showing myself accessing King Crypto P2P, the platform I used for my top-ups, proving that I was the one who made those transactions. How could anyone but the rightful owner provide such detailed information?
Direct Proof from Google: I submitted Google security alerts confirming that my linked email was compromised, and I provided clear evidence that the stolen email was originally mine. Yet, this evidence has been completely ignored.
I am extremely frustrated by the complete disregard for my case over the past three months. I have provided overwhelming evidence proving my ownership of the account, yet I keep getting ignored or receiving vague responses that do not justify why my account has not been restored. Even Error, who oversees the form, has not given me any clear explanation, despite the undeniable proof I have submitted.
Clear Proof: I provided two images proving that I use the same ASUS ROG Phone 2, the last device that accessed the account before it was stolen. One image clearly shows my lobby with my in-game name, and the second shows me using the same device while communicating with support. If this is not enough proof, then what is?
A Strange Contradiction: On October 2, I submitted a suspicious activity report via the yellow tool regarding the Realme 6 Pro device. My report was accepted, meaning the device was verified and recognized by your system. So how is it possible that three months later, you are still saying, "We couldn’t verify your ownership of the account"? Did I magically steal the phone too? OR Did I magically steal the phone too?
Highly Specific Details That Only the Account Owner Would Know: I provided exact dates of my recent logins, the last four top-up transactions, and even attached two official Google Play receipts. I also recorded a video showing myself accessing King Crypto P2P, the platform I used for my top-ups, proving that I was the one who made those transactions. How could anyone but the rightful owner provide such detailed information?
Direct Proof from Google: I submitted Google security alerts confirming that my linked email was compromised, and I provided clear evidence that the stolen email was originally mine. Yet, this evidence has been completely ignored.
Solution
As advised, please contact the in-game customer service. You can submit an account recovery claim from your most used device via the login interface by selecting Help > Login Issue > Account Recovery > Submit Claim.
