Trying to subscribe and the billing is denied
Hi, we are trying to upgrade to a paid solution and we can't get the payment through. We checked the billing details and contacted the card company, and there was no issues from their end. They said that there was no payment attempt from Apify. Can you please assist with this issue?
13 Replies
Someone will reply to you shortly. In the meantime, this might help:
fascinating-indigo•2mo ago
Can you please share your username on the Apify platform? You can send it via direct message. I’ll check it and try to help.
foreign-sapphireOP•2mo ago
Hi Oleg, it should be DiCCAL
I'm a member of the organization, with the username quadratic_noise
fascinating-indigo•2mo ago
Thanks! I’ll get back to you as soon as I have any updates from our team.
foreign-sapphireOP•2mo ago
Thank you! Looking forward to hearing back from you
fascinating-indigo•2mo ago
1. Can you please share the error message You got (if any is available)?
2. When did you try to make the payment/subscribe? If it was yesterday, could you try again today? Our team informed me that there were some temporary payment issues yesterday (approx between 13:00 and 18:00 Central Europe Time).
foreign-sapphireOP•2mo ago
I'm attaching the screenshot of the message we keep getting.
About your second question: we've been trying since 3/16 (Sun).
@cjwr just advanced to level 1! Thanks for your contributions! 🎉
fascinating-indigo•2mo ago
And if trying to make your payment today/now You still have this error ?
foreign-sapphireOP•2mo ago
Yes, the screenshot is taken about ten minutes ago.
fascinating-indigo•2mo ago
Got it. Thanks. Will back to You shortly.
foreign-sapphireOP•2mo ago
Got it.
Any updates, Oleg?
fascinating-indigo•2mo ago
@cjwr Should be fixed now.
Can You try again please and let me know if it's fine now?