Is facial recognition available on the external library?
-Ubuntu Server 24.10 --> immich on docker with hw gpu transcode
-I use immich for 2 reason, backup my photos from my phone (direct upload to immich) and i have added my external library from my nas for camera photos.
Facial recognition not working for external library ?
9 Replies
:wave: Hey @Clem,
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If this ticket can be closed you can use the /close
command, and re-open it later if needed.Assets in the external library are also used for facial recognition, so if it's not working the jobs are either still running or broken.
Check the admin menu for the progress on the jobs, check the logs for any errors.
i will check this, for a strange reason the task is working but my server don't move an inch
The job will queue faces for grouping and only when there are nomore pictures to be scanned will it start grouping everything
job pending i will wait

The bottom one will remain pending until the top one is done
I already tried yesterday but nothing appears but I will let it finish
Definitely check the logs if you already tried this before
i'm a bit late but thanks for helping me ! actually it was just that my library was too big and crashing so I imported everything with immich-go