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Immich2mo ago
Clem

Is facial recognition available on the external library?

-Ubuntu Server 24.10 --> immich on docker with hw gpu transcode -I use immich for 2 reason, backup my photos from my phone (direct upload to immich) and i have added my external library from my nas for camera photos. Facial recognition not working for external library ?
9 Replies
Immich
Immich2mo ago
:wave: Hey @Clem, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time). 2. :ballot_box_with_check: read applicable release notes. 3. :ballot_box_with_check: reviewed the FAQs for known issues. 4. :ballot_box_with_check: reviewed Github for known issues. 5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy). 6. :blue_square: uploaded the relevant information (see below). 7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed.
Mraedis
Mraedis2mo ago
Assets in the external library are also used for facial recognition, so if it's not working the jobs are either still running or broken. Check the admin menu for the progress on the jobs, check the logs for any errors.
Clem
ClemOP2mo ago
i will check this, for a strange reason the task is working but my server don't move an inch
Mraedis
Mraedis2mo ago
The job will queue faces for grouping and only when there are nomore pictures to be scanned will it start grouping everything
Clem
ClemOP2mo ago
job pending i will wait
No description
Mraedis
Mraedis2mo ago
The bottom one will remain pending until the top one is done
Clem
ClemOP2mo ago
I already tried yesterday but nothing appears but I will let it finish
Mraedis
Mraedis2mo ago
Definitely check the logs if you already tried this before
Clem
ClemOP4w ago
i'm a bit late but thanks for helping me ! actually it was just that my library was too big and crashing so I imported everything with immich-go

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