Cannot read properties of undefined (reading 'replace')
Getting this error on startup, new install utilising a backup. Any pointers as to what's going on? Running on Unraid so observability is a bit meh.
6 Replies
:wave: Hey @Josh,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs
docs
- Container Status: docker ps -a
docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
2. :blue_square: read applicable release notes.
3. :blue_square: reviewed the FAQs for known issues.
4. :blue_square: reviewed Github for known issues.
5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: uploaded the relevant information (see below).
7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l
and df -h
).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close
command, and re-open it later if needed.It's failing to connect to postgres
Gottem. I thought I'd set the Postgres password to something else, apparently it's the default :facepalm:
Thanks
I am getting this error right now and can't seem to figure out what's going on. I have set the postgres password in the .env file as per the Synology installation guide and still can't get the immich_server to start properly.

It's a pretty generic error, you should make your own thread and then post the info requested by the bot
It was a combination of adding the subnet of the related docker containers and just waiting for everything to sort itself out. Faced another issue specifically on a DS220+ where Immich would have way too many concurrent jobs by default. This would crash Container Manager and not load the project page or anything else. I reduced the amount of concurrent jobs and also upgraded the RAM from 2GB -> 18GB. Immich alone takes up 2.5GB of RAM so good thing I did it. Immich is now slowly but surely getting through all of the jobs to get my library going.