genshin impact wont open

previously it was able run up to the menu screen, when i i try to log in to my account some how i can't type on password section. I tried to close it but instead the game just freeze. when it's closed and i tried to re open it the game just stuck on "launching"

Ok, at the time i writing this question i also tried to launch it again, and it work. but it keeps freezing on "hoyoverse" screen which lead me to do force restart.

https://0x0.st/8jFo.log

HeroicBotAPP•3/26/25, 3:52 PM

Wine-GE is rather old now (last release is almost a year ago) and thus might not work correctly. Please follow these instructions on using GE-Proton:

Head to the Wine Manager in Heroic, click the "Proton-GE" tab, and install "Proton-GE-Latest"
Head to the settings for your game(s) (icon on game card in library). In the "Wine Version" dropdown, select "Proton - Proton-GE-latest"
Rename your Wineprefix (path is shown in game settings), e.g. from
```
current-name
```
```
current-name
```
to
```
current-name_bak
```
```
current-name_bak
```
. To clarify: Rename the actual folder on your hard drive, do not change the option in the game settings.
Note: This will make game-specific configuration data (e.g. in-game settings or save files) unavailable. If this is an issue, let us know & we'll help you restore them.

genshin impact wont open

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