Trouble Renewing SSL – DNS Validation Issues + Blocked Account
Hi all,
I'm trying to renew my SSL certificate for hassu.dev via Cloudflare, but I'm running into multiple issues:
TXT Record Conflict:
I received a domain validation request asking me to add two TXT records for _acme-challenge.hassu.dev, but my DNS provider says “an identical record already exists.” I can't seem to add both, and when I check with nslookup, I get “No answer.”
Certificate Expiry Deadline:
The SSL cert is set to expire on April 5, 2025, and I want to avoid downtime.
Cloudflare Account Blocked:
I got an automated support email with case ID 01450885, but when I click the support link, it asks me to login with a username + password. I am using google as my IDP and sign in through that.
I can't view or update the support case through the portal.
Can't Access "Register a Domain page":
I get this error message:
Domain registration unavailable
Your account has been blocked from performing this action
DNS Propagation Issues:
$ nslookup -q=ns hassu.dev
Server: 100.115.92.193
Address: 100.115.92.193#53
** server can't find hassu.dev: NXDOMAIN
I’ve tried verifying DNS propagation via external tools but still can’t complete the renewal process. I’m not sure if this is a DNS propagation issue, a UI bug, or something wrong with my Cloudflare setup.
Thanks in advance!
7 Replies
hassu.dev is not a registered domain.according to cloudflare it is
>>>
Domain Successfully Registered
Congratulations! Your domain, hassu.dev, has successfully been registered with Cloudflare. A payment receipt will be sent via a separate email. To manage your domain please log in to your account.
Cloudflare Dashboard
Please take a moment to review the following important information.
Renewals
Your new domain has been registered through Wed, Jan 5th, 2028, and it is set up to automatically renew. That setting may be changed at any time. You can manually renew or extend the domain at any time. If the domain is set to auto-renew, Cloudflare will automatically attempt to renew the domain 30 days prior to the expiration date. Learn more about domain renewals.
WHOIS contact information
Unless prohibited by the Registry, WHOIS contact information is kept private and is not disclosed in the public WHOIS. It is your responsibility to provide and maintain accurate WHOIS contact information at all times. Contact information may be updated from within the Cloudflare dashboard.
It's still not registered.
Do you have any advice on what I can do?
Create a Registrar support ticket.
I have done that and they have updated the ticket, however I cannot view the support ticket. It requires a username and password which I don't have
You should receive the update via email, to which you can also reply.