Issue: Bot not responding on WhatsApp
Hello,
I integrated my bot with WhatsApp using Meta's API, and everything worked fine initially. The bot responded to the first few messages, but when it reaches the AI agent (via the OpenAI integration), the bot stops responding and hangs.
At first, I was able to resolve this by clearing the logs, and the bot would resume responding. However, this no longer works, and now the bot doesn't respond at all, nor does anything appear in the logs.
Can anyone help me troubleshoot this issue?
Thanks in advance!
4 Replies
Can you provide a bot that reproduces the issue?
I think I found the possible issue: When asking a question, it creates a thread in OpenAI normally. But when asking a second question, the bot freezes and doesn't send it to the same thread.
When testing on the web version, the flow works perfectly - it always uses the same created thread. However, when using the exact same flow on WhatsApp, it freezes on the second question.
OK
Can you provide a bot that reproduces the issue?
You can share as a file: https://docs.typebot.io/editor/export-import#export-import-a-typebot
Typebot Docs
Export / Import a typebot - Typebot Docs