I
Immich•4w ago
wind_cleaver

Immich blacklisted a photo that's not a duplicate

I have one photo while very similar are not duplicates. How can I have both photos backed up?
8 Replies
Immich
Immich•4w ago
:wave: Hey @wind_cleaver, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time). 2. :ballot_box_with_check: read applicable release notes. 3. :ballot_box_with_check: reviewed the FAQs for known issues. 4. :ballot_box_with_check: reviewed Github for known issues. 5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy). 6. :ballot_box_with_check: uploaded the relevant information (see below). 7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed. Successfully submitted, a tag has been added to inform contributors. :white_check_mark:
Daniel
Daniel•4w ago
Immich won't reject images that aren't exact byte-by-byte duplicates
wind_cleaver
wind_cleaverOP•4w ago
These are the 2 photos in question
No description
No description
Daniel
Daniel•4w ago
Even just by looking at them I can tell they aren't identical 😅 Look at the cat Oh wait you're saying Immich rejects one of them? Is it possible it was uploaded beforehand and is still in the trash?
wind_cleaver
wind_cleaverOP•4w ago
haha yeah he was trying to get the dog to like him apparently. yes, immich is rejecting one of them and the trash is empty
Daniel
Daniel•4w ago
Could you share the logs as explained in the message above you ticked off?
wind_cleaver
wind_cleaverOP•4w ago
ok well I figured it out. I had to run a duplicate photo finder against my apple photo library. after changing the md5 hash it's working. no idea why it had the same hash in the 1st place. Thank for your help!
Daniel
Daniel•4w ago
We take the sha1 hash and not the md5 hash 😅 But presumably it changed the file enough to also affect the sha1 hash But yeah I don't see how it could possibly have the exact same hash, unless you deliberately modified one of the pictures for that

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