Support response times on urgent cases
Hello there,
I have an urgent support ticket open, but yet didn't receive a response even after 30+ Hours.
I know, I only own the workers paid plan and the domain I have issues with is on the free plan, so I am not Cloudflares biggest customer, but for urgent requests... what is the average response time?
A fun little side detail, when e-mailing them directly (abusereply@cloudflare.com), I get a response just a few hours later telling me to use the support system :dogekek:
I have an urgent support ticket open, but yet didn't receive a response even after 30+ Hours.
I know, I only own the workers paid plan and the domain I have issues with is on the free plan, so I am not Cloudflares biggest customer, but for urgent requests... what is the average response time?
A fun little side detail, when e-mailing them directly (abusereply@cloudflare.com), I get a response just a few hours later telling me to use the support system :dogekek:
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