EHOSTUNREACH Error
Hi I am running a Immich server and I restarted it and now it is not able to work properly. I have attached the logs and the error codes. It keeps failing to connect and stops after reaching the maximum retries. I think it has something to do with Redis but I am not too sure. I'm pretty sure I am running the release version of the Immich server.
10 Replies
:wave: Hey @YeahTheJaskid,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.Can you run docker ps as well as all the information requested by the bot?
Docker ps command results
This is the docker compose file for my Zimablade x86 running on ZimaOS.
[FATAL tini (7)] exec ./start.sh failed: No such file or directoryThis is an issue with the casaos package iirc
Oh I see, any ideas how I could fix it?
No, we don't maintain that package, you'll have to ask whoever does
So Immich is working properly as long as that module is fixed?
Is there a problem with redis with this error code: connect EHOSTUNREACH 172.24.0.4:6379?
It means it can't connect to redis
That can be redis being broken, the network being broken, or Immich trying to connect to the wrong address