Refund Request for Pro Plan Charge Due to Accidental Upgrade
I am writing to request a refund for a payment that was made in connection with a Pro Plan subscription on my account. This charge occurred without my clear consent, and I would like to explain the situation.
While I was attempting to add a domain to my Cloudflare account, I deliberately selected the Free Plan option. However, during the process, it appears that the system inadvertently switched to the Pro Plan without my explicit selection.
Upon realizing the charge, I immediately canceled and removed the domain from my account.
To date, I have not used even a second of the Pro Plan or its related services, as the domain with the Pro Plan subscription was not successfully added to my account.
This charge came as a complete surprise to me, and the funds are very important to me. I understand that mistakes can happen, and I genuinely believe this charge was unintentional. I respectfully request a full refund for the Pro Plan charge, as it was not my intention to subscribe to it in the first place.
I appreciate your understanding and assistance in resolving this matter. Please let me know if you require any further details or documentation from my side.
Thank you very much for your support, and I look forward to hearing back from you soon.
While I was attempting to add a domain to my Cloudflare account, I deliberately selected the Free Plan option. However, during the process, it appears that the system inadvertently switched to the Pro Plan without my explicit selection.
Upon realizing the charge, I immediately canceled and removed the domain from my account.
To date, I have not used even a second of the Pro Plan or its related services, as the domain with the Pro Plan subscription was not successfully added to my account.
This charge came as a complete surprise to me, and the funds are very important to me. I understand that mistakes can happen, and I genuinely believe this charge was unintentional. I respectfully request a full refund for the Pro Plan charge, as it was not my intention to subscribe to it in the first place.
I appreciate your understanding and assistance in resolving this matter. Please let me know if you require any further details or documentation from my side.
Thank you very much for your support, and I look forward to hearing back from you soon.
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