15 Replies
:wave: Hey @HZH,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
2. :blue_square: read applicable release notes.
3. :blue_square: reviewed the FAQs for known issues.
4. :blue_square: reviewed Github for known issues.
5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: uploaded the relevant information (see below).
7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.please post your docker-compose and .env file
Please check
You didn't really indicate a clear problem to go off, but: the information shown in the detail panel is about the original file and is unrelated to whether it's been transcoded
Execute video transcoding tasks in the immich control backend.
But there was no result, it was still loaded in the original file format on the browser
Did you set it to transcode that file format?
Ah? Where is it specifically set up?
Admin settings, not jobs
Could it be this? But this setting has been like this from the beginning and has not been modified
The picture is long, please open it in the new tab
It will only transcode videos that have compatibility issues in browsers by default. If you’d like to transcode videos by other criteria (resolution, bitrate, or just every video), then you can change the transcoding policy in the admin settings
It's not that it needs to be transcoded to a specific resolution. I mean, it doesn't even have transcoding. 4K video is very slow to open outdoors.
You can set a max bitrate in the transcoding settings based on your internet speed outdoors, then use the “bitrate” policy. It will transcode the videos that are too slow to load
Yes, but I really can‘t find where to write a configuration option...
Excuse me, could you please take a screenshot? Thank you 🙏