Can't access
I setup immich on an Oracle Cloud Instance server. How do I access it now both from my phone and computer?
7 Replies
:wave: Hey @Xanthareel,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
2. :blue_square: read applicable release notes.
3. :blue_square: reviewed the FAQs for known issues.
4. :blue_square: reviewed Github for known issues.
5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: uploaded the relevant information (see below).
7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.#Exposing Immich to the internet
#off-topic
Thanks but that's pretty technical and I don't understand most of it. It's also pretty long, I was scrolling for a few minutes and never for to the bottom. Can I get a simple fix to my problem that's not super technical and just tells me what to do?
no, there's not a "simple fix" to exposing your homelab services to the internet
if you want the most simple, you can use tailscale VPN, you will have to install the app on each device
I looked it up and it seems like tailscale is just a company that provides a VPN. if I already have a VPN provider what's the difference and why do I need this one?
You should Google to learn what a VPN is and how it helps you connect clients. We will not answer non immich questions like this in the help desk threads. Thanks for understanding
I know what a VPN is and have one. Does it require this specific one or can I use mine? Why does it need a VPN at all?